I linked this thread to her.

I have a similar issue. I want to use my old acct, back from 2005, but I cannot get my password. After getting very frustrated I started a new acct. Then I upgraded the new acct. to premium, but the pc acct wont sync with it, because the names dont match. So I canceled the subscription to premium, made a new acct on the pc, then a new acct online, upgraded the new acct to premium and sync'd. But, now all my old info is gone, I cant find anyway to go back to my old acct, AND Ive been charged twice to upgrade to premium???? How can I get this mess sorted out? And when will the bug in the body log, (erroring sync) be corrected?