Software SYNC Issues
 

my fitday premium software has lost its ability to SYNC. How can I get this to function properly? I emailed support last week, no response as to a solution.

Sending you an email via support email thread.

My sync also stopped and is the only reason for bothering with purchasing the product. I did receive an email from support, 2 actually, saying they were working on the problem but as of August 2, mine still does not function.

They asked me to send them a screen shot of the error message, which I did, I will keep you posted with any response.

Just received this very exciting email :rolleyes: that stated "We have escalated your issue to our tech staff, we'll update you once
we receive more info."

Hopeful they will get this resolved.

Crickets.......
 

Nothing yet on resolving the SYNC issue.

Is it possible to delete Premium Software from my computer and then downloading it again? Any thoughts???

Same Sync problems
 

I also received 2 emails stating they were working on this problem July 25, but have not been able to use the sync function yet.

Our tech staff is still working on the issue. Unfortunately, I have no specific information regarding the progress.

I'll definitely, post once they let me know the work has been completed.

Thanks for your patience.

Crickets..............
 

Still nothing just the usual we have nothing to tell you.:mad: This is so disappointing. I have used this software/site for over a decade, so very disappointing. :confused: You would think they would want to resolve the issues of their paying customers. I guess I will have to search for a more action oriented software/site. :(:(

Sync issue
 

IT has been a week since I have received any info on the SYNC issue. I continue to have the same inability to SYNC.

ANY ADVICE????

Unfortunately, I don't have any updates. I'll do my best to get more info.

Sync still down
 

I have not been able to sync for 2 months. two emails and nothing. Fitday needs to get its stuff together or I wont be renewing. :mad:

Seriously
 

I still am not able to SYNC.........IT has been almost 2 months!!!!! What if anything is being done? When and how can I expect a resolution???

Unfortunately I am in the same boat. I haven't had any data syncing since 7/24. I tried sending two support requests through the website, but as far as I can tell (I checked in my Junk folder as well as e-mail) I haven't heard anything back on that issue. I can't tell if it's an account status issue or a technical issue, but it seems that several people have had syncing issues that started in the late July period so now I'm leaning towards the latter.

Same Sync problems
 

Hank, I received 2 emails, one repeated again same message, that they were working on resolving the problems in the software, on July 27 responding to my query July 25th, but nothing since. I really appreciate the sync ability and feel a bit hamstrung without it, as I like the report capability it allows. Keeping my fingers crossed that they get it functional again.

Hello tyen!
 

Have not heard any new excuses from you in a few weeks. Any news on the SYNC issues that many of us are experiencing??

Look forward to your informative response!:rolleyes:

Well this is just great!

Just spent the money on the software, couldn't sync, and find out this problem has been going on since July.:mad:

I believe there is a 30 day, money back, guarantee?

Bob

I bought my software years ago so I don't even remember what the terms are. As an update, I sent a direct e-mail to support as well as the original two through their request form on the website and never heard back from anyone. I don't care at this point, I think I've figured out a way to develop an export capability directly out of the FitDay PC tool. It'll be some bubble gum and scotch-tape but it'll get me my data in a way I can extract so it's not locked into their proprietary system.

I have been a user of their website since almost the very beginning, like 2001, and their PC based tool since 1.0. Their support has gone down hill every year and in the last couple it seemed like it was a neglected brand whose days were numbered. Perhaps this is the death knell I was afraid would eventually happen.

Well Hank, I just send them a message to refund my money. Without the sync function, I have no use for FitDay PC.

Bob

Did you resolve the issue with sync? It is now 12/7/2015. I have been a longtime user of Fitday PC and recently bought the premium for both the phone and iPad to use. Re-purchased the PC Fitday and I can't sync from the PC to my Premium account. I receive an error message. It seems to connect to my account but can't sync the information. This could mean having to double enter everything. Defeats the purpose of having this software. Interested in hearing if they have resolved or if they are stiffing us?

Hello,

Unfortunately, there is no resolution yet for this issue. We are working on it, however don't have an estimated time for a fix.

Thanks,
Tyen

I called the Internet Brands help line to inquire about the FitDayPC syncing problem. I got the same verbal response as their written response, "we're working on it, but no ETA for a fix". I asked point blank if they thought it would ever be fixed and they said, "yes".

However, deeds are more indicative than words. There has been no progress (and very little communication) in over 6 months. This leads me to believe that there are financial reasons--not technical--why this isn't happening. Maybe FitDayPC is not a financially viable product. If it were a big money maker, this problem would be fixed in a flash.

I'm ending this calendar year without the ability to get my 2015 exercise statistics out of FitDay, and without the ability to sync with FitDayPC, that will not happen. My advice to myself... toughen up, quit whining, and move on.

Hello,

The sync issue has been fixed. You should be able to sync data as normal.

Yes, I saw some progress with the syncing process, but there is still a problem preventing the sync:

"Connecting To FitDay.com" It connects
"Searching For Changes It finds changes
"Downloading Changes" It starts downloading, then I get this message: "An Error Was Encountered While Synchronizing your Account"

Can you please diagnose and fix this problem to get me going?

Sync
 

I have been having this same issue for almost a year now!!! PLEASE HELP!!!

We are aware a few users are still experiencing difficulties using the Fitday PC sync feature. Our tech staff is currently working on the issue, however there is no ETA on a fix.

Help!!!
 

Bought a new computer, purchased software again, downloaded and Problem STILL EXIST ON NEW COMPUTER. How could this be......????

Please email [email protected] regarding your recent purchase.

Yeah mine dies in the Searching For Changes. SMH.

I am having a syncing issue as well. I try to sync and it gets to the second step (Searching for changes) and I get this error message: Your Fitday.com web account already contains entries.
Of course it does. I had the online account long before I sprang for the PC version and I went Premium so that I did not have to see the ads. Why can't I sync with my existing account?

Sync Issue
 

I have had this issue for many months now...I have emailed back and forth, purchased new computer and then Repurchased and upgraded to Premium and the home version, SYNC issue remains the same. Customer Service is Unresponsive....and whom ever this TYGEN is, is absolutely useless....never offers a resolution, just excuses

I'm not part of the tech team, I just wanted to peek in. Somehow I either didn't notice this thread previously or maybe assumed the issue was fixed. I wanted to apologize to y'all. Paying members like yourselves are the backbone of Fitday. I hope this issue is corrected ASAP. I will check back later to see if any progress is made.

I'll check for an update on this.

still waiting!!
 

I have been waiting for over a year. Really loved using this software until last year. I have tried everything...bought a new computer (it was time) and paid for new software, still did not resolve the sync issue.....will not sync at all...SYNC's NOTHING.

Just keep getting same responses....tech team will look into this....It has not been resolved.

I have emailed and posted on this thread...the responses are basically the same....

Since the ability to sync is one of the selling points, I would think that this would be given a higher priority.

This is entirely typical of American exceptionalism. You all expect everyone else to bend over backwards for you, but when it comes to delivering yourselves (after taking our money!!!) you can't even be bothered to answer emails or work out a solution FOR YOUR PRODUCT NOT SYNCING ANYMORE. Your website is next to useless on support, it just goes in circles. I cannot even update my debit card info as my old card has expired. You follow a link and it takes you to the support area where there is nowhere to amend anything. Utterly useless. SORT IT OUT!!!!!

I sent you a reply via support email.

Still no sync resolution!!!!!

My fitday premium software has lost its ability to SYNC. How can I get this to function properly? I emailed support last week, no response as to a solution.

Please post here if you get any resolution.

I have been working on trying to get this same issue resolved for over a year. I even erased FITDAY from my computer...bought new computer....repurchased software and downloaded and it still will not SYNC. Have many emails stating that SUPPORT is researching the issue...but never a resolution.

So, if you get it resolved, please post process here.

Thank you in advance!!