Software SYNC Issues
08-13-2015, 05:19 AM
#11
Administrator
Join Date: Nov 2012
Posts: 370
08-24-2015, 12:24 PM
#13
FitDay Member
Thread Starter
Join Date: Jul 2015
Posts: 15
08-25-2015, 11:55 AM
#14
FitDay Premium Member
Join Date: Feb 2010
Location: DC
Posts: 76
Unfortunately I am in the same boat. I haven't had any data syncing since 7/24. I tried sending two support requests through the website, but as far as I can tell (I checked in my Junk folder as well as e-mail) I haven't heard anything back on that issue. I can't tell if it's an account status issue or a technical issue, but it seems that several people have had syncing issues that started in the late July period so now I'm leaning towards the latter.
08-27-2015, 05:46 AM
#15
FitDay Premium Member
Join Date: Apr 2015
Posts: 7
Same Sync problems
Hank, I received 2 emails, one repeated again same message, that they were working on resolving the problems in the software, on July 27 responding to my query July 25th, but nothing since. I really appreciate the sync ability and feel a bit hamstrung without it, as I like the report capability it allows. Keeping my fingers crossed that they get it functional again.
09-02-2015, 08:29 AM
#16
FitDay Member
Thread Starter
Join Date: Jul 2015
Posts: 15
09-07-2015, 01:33 AM
#18
FitDay Premium Member
Join Date: Feb 2010
Location: DC
Posts: 76
I bought my software years ago so I don't even remember what the terms are. As an update, I sent a direct e-mail to support as well as the original two through their request form on the website and never heard back from anyone. I don't care at this point, I think I've figured out a way to develop an export capability directly out of the FitDay PC tool. It'll be some bubble gum and scotch-tape but it'll get me my data in a way I can extract so it's not locked into their proprietary system.
I have been a user of their website since almost the very beginning, like 2001, and their PC based tool since 1.0. Their support has gone down hill every year and in the last couple it seemed like it was a neglected brand whose days were numbered. Perhaps this is the death knell I was afraid would eventually happen.
I have been a user of their website since almost the very beginning, like 2001, and their PC based tool since 1.0. Their support has gone down hill every year and in the last couple it seemed like it was a neglected brand whose days were numbered. Perhaps this is the death knell I was afraid would eventually happen.
Last edited by HankG; 09-07-2015 at 01:40 AM.
12-07-2015, 02:58 AM
#20
FitDay Member
Join Date: Dec 2015
Posts: 1
Did you resolve the issue with sync? It is now 12/7/2015. I have been a longtime user of Fitday PC and recently bought the premium for both the phone and iPad to use. Re-purchased the PC Fitday and I can't sync from the PC to my Premium account. I receive an error message. It seems to connect to my account but can't sync the information. This could mean having to double enter everything. Defeats the purpose of having this software. Interested in hearing if they have resolved or if they are stiffing us?
