FitDay Premium error messages

Reply

Old 03-12-2013, 06:40 AM
  #1  
FitDay Premium Member
Thread Starter
 
Join Date: Sep 2011
Posts: 6
Default FitDay Premium error messages

For the past week when I attempt to log my food, I get a large number of error messages that my data can't be retrieved. Late last week I sent an email to customer support, but still haven't received a response. Can anyone help?
sloaneart is offline  
Reply With Quote
Old 03-12-2013, 08:45 PM
  #2  
Retired admin. Please direct issues to IBobi.
 
Join Date: Jul 2012
Posts: 9
Default

I will report this to our tech team for them to look at. What browser and version are you using? At what point in the process of logging the information in do you get the error messages? Have you tried clearing you cache? Thank you.
IBcash is offline  
Reply With Quote
Old 03-12-2013, 09:03 PM
  #3  
Retired admin. Please direct issues to IBobi.
 
Join Date: Jul 2012
Posts: 9
Default

It seems that this issue was resolved yesterday. It was caused by network changes. Please try clearing your browser cookies if this problem persists.
IBcash is offline  
Reply With Quote
Old 03-13-2013, 08:02 AM
  #4  
FitDay Premium Member
Thread Starter
 
Join Date: Sep 2011
Posts: 6
Default

Using latest version of Chrome. I'm getting "cannot retrieve data" Cleaned cache. Problem is intermittent, but it fails much more than it works.
sloaneart is offline  
Reply With Quote
Old 03-13-2013, 01:58 PM
  #5  
FitDay Member
 
Join Date: May 2010
Posts: 443
Default Don't do it!

Originally Posted by IBcash View Post
It seems that this issue was resolved yesterday. It was caused by network changes. Please try clearing your browser cookies if this problem persists.
"Clearing your browser cookies" is really BAD advice for most people. Normal users do not realize the implications of clearing ~all~ their cookies. If you can't describe to users how to clear the individual cookies pertaining to the fitday site, then you shouldn't be telling users to do this. "Network Changes" which put the fitday site in such a sorry state should NOT be the source of more headaches for users. Your advice above may cause that.
dmartz is offline  
Reply With Quote
Old 03-20-2013, 08:25 PM
  #6  
Retired admin. Please direct issues to IBobi.
 
Join Date: Jul 2012
Posts: 9
Default

This issue should be fixed now. Please let us know if it's still happening. Thank you!
IBcash is offline  
Reply With Quote

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On


Thread Tools
Search this Thread
Display Modes

Contact Us Archive Advertising Cookie Policy Privacy Statement Terms of Service