Help!!!!!!!!!!!!!!!!!!!!!!!

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12-10-2011, 11:55 PM

#11

mecompco

FitDay Premium Member

Join Date: May 2010

Posts: 2,621

Thank you, you're doing great as well!

Now, I just had a look at the Premium page, and it costs $49.95 for a year. FitDayPC costs $29.95 (one-time fee). I'm wondering how you got the link for FitDayPC v.1 at all--very strange.

So the total cost should have been $79.90 for both a year of Premium (required for syncing) AND FitDayPC v. 2. Now, I suspect that a little Googling might find you a $10 coupon code so you can get FitDayPC for $19.95.

Hope this helps, and I know the IB folks (owners of FitDay) do eventually respond. When did you email support? I suspect the weekend might slow down any response.

Regards,
Michael

Last edited by mecompco; 12-10-2011 at 11:59 PM.

12-11-2011, 06:13 AM

#12

VitoVino

FitDay Member

Join Date: Jul 2011

Location: 86

Posts: 1,875

Quote:

Originally Posted by amusin

The help option does not work- I get an error message when I try to click it. I have done a through search- the word sync is nowhere in any option- nor is there a sync icon.

The only thing I can make of this is, the software is not installed correctly or cannot run correctly with your operating system. Try reinstalling the software and make sure it installs completely.

What version of operating system are you using? FD runs on Windows Vista / XP / 2000 / ME / 98 . Are you trying to run it on 7?

Like Michael, I find it very odd that you were sent an outdated version of software. That link would have been removed long ago, so I really find it difficult believing you're running "Version 1".

Here's the link to download. Unless you found the software somewhere else, there is no way you would have downloaded v1

http://www.fitday.com/pc/Order.html

Last edited by VitoVino; 12-11-2011 at 06:30 AM.

12-15-2011, 02:20 PM

#13

amusin

FitDay Premium Member

Thread Starter

Join Date: Dec 2011

Location: West Milford, New Jersey

Posts: 9

Vito & Michael

Hey you two. Just checking in. Thank you sooooooooooooo much for trying to help me this weekend- what a fiasco. It's been a crazy week- so busy at work and my husband is away on business this week- I have been flying solo handling everything on the homefront myself. Finally finally finally got this resolved TONIGHT. Logged in as a premium member 5 mins ago. Need to hop off line and do somethings here before I go to bed. I will log back in this weekend and share the resolution info with you- it may help the next person who encounters the same issues I did. And yes, I finally did get in touch with the folks at FitDay.

) Happy- though still a tad confused- Camper.

)

12-15-2011, 03:18 PM

#14

VitoVino

FitDay Member

Join Date: Jul 2011

Location: 86

Posts: 1,875

Great news!

And yes, updating this thread will be very helpful for others. I'm pleased everything is working out for you.

12-16-2011, 06:40 AM

#15

ibobi

Administrator

Join Date: Mar 2011

Posts: 569

Just FYI, we have a new CS representative here, over the last few weeks, and she has been doing great work getting folks like amusin the help they need; as soon as I passed this one off to her, she got right on it, helping to diagnose the issue.

I expect the CS facet to run really well now. Let me know if this isn't the case, mods

Glad you're back in the game, amusin!

Paul