Charged twice. Bad URLs

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Old 11-24-2015, 07:33 AM
  #1  
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Default Charged twice. Bad URLs

I tried to purchase the PC version.

There was a 30-day money back guarantee. I want my money refunded.

When ordering first card said that it would not go through, did not give me a confirmation on the website, tried a different card, got a confirmation on website. Checked e-mail and there were two order confirmations.

Then I could not sync from my online account without purchasing a premium account. Bad business. I used to recommend you all the time. Not anymore.

I checked both cards and both have been charged!!!

Scared for the safety of my financial information.

The links for support are wrong in the e-mails using (wwws.fitday.....) that I received and when I searched the forum I found the following:

Originally Posted by IBobi View Post
Simerly1111:

Did you try the support page? You ought to be able to get your key there:

https://wwws.fitday.com/Crm/SupportHome.html

If not, we will need your name & email or phone you used to purchase/register.

Thanks,

Paul
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Old 11-24-2015, 03:28 PM
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I'm sorry for the issues, I will send this up.
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Old 11-24-2015, 10:43 PM
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Please send an email to support@fitday.com and we'll process a refund for you.


Originally Posted by Iweigh123 View Post
I tried to purchase the PC version.

There was a 30-day money back guarantee. I want my money refunded.

When ordering first card said that it would not go through, did not give me a confirmation on the website, tried a different card, got a confirmation on website. Checked e-mail and there were two order confirmations.

Then I could not sync from my online account without purchasing a premium account. Bad business. I used to recommend you all the time. Not anymore.

I checked both cards and both have been charged!!!

Scared for the safety of my financial information.

The links for support are wrong in the e-mails using (wwws.fitday.....) that I received and when I searched the forum I found the following:
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