Can't Update to PC from free version

Reply

Old 08-21-2018, 07:41 PM
  #1  
FitDay Member
Thread Starter
 
Join Date: Jul 2016
Posts: 3
Default Can't Update to PC from free version

I'm trying to update my account from free to the PC version but keep getting this message after entering my information: The page cannot be displayed because an internal server error has occurred.
I even tried to upgrade to Premium but I get a message saying my information (name, address, payment) is incorrect. I've tried numerous times to upgrade to either. Can anyone help?
Innymini is offline  
Reply With Quote
Old 08-25-2018, 05:21 PM
  #2  
FitDay Member
Thread Starter
 
Join Date: Jul 2016
Posts: 3
Default

I see that there aren't any ideas about my post above. Does anyone know how to contact support, because they aren't answering where I'm contacting them?
Innymini is offline  
Reply With Quote
Old 08-26-2018, 12:06 PM
  #3  
Super Moderator
 
vabeachgirlNYC's Avatar
 
Join Date: May 2010
Posts: 1,116
Default

Originally Posted by Innymini View Post
I see that there aren't any ideas about my post above. Does anyone know how to contact support, because they aren't answering where I'm contacting them?
Hi Innymini.

I forwarded this to Admin.
vabeachgirlNYC is offline  
Reply With Quote
Old 08-28-2018, 02:32 PM
  #4  
Administrator
 
Join Date: Sep 2015
Posts: 32
Default

Hi Mini,

I have asked our tech team to look into what is causing this. If anyone else experienced it, please comment in this thread, as well.
IBJoel is offline  
Reply With Quote

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On


Thread Tools
Search this Thread
Display Modes

Contact Us Archive Advertising Cookie Policy Terms of Service