Can't Update to PC from free version

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Old 08-21-2018, 08:41 PM
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Default Can't Update to PC from free version

I'm trying to update my account from free to the PC version but keep getting this message after entering my information: The page cannot be displayed because an internal server error has occurred.
I even tried to upgrade to Premium but I get a message saying my information (name, address, payment) is incorrect. I've tried numerous times to upgrade to either. Can anyone help?
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Old 08-25-2018, 06:21 PM
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I see that there aren't any ideas about my post above. Does anyone know how to contact support, because they aren't answering where I'm contacting them?
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Old 08-26-2018, 01:06 PM
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Originally Posted by Innymini View Post
I see that there aren't any ideas about my post above. Does anyone know how to contact support, because they aren't answering where I'm contacting them?
Hi Innymini.

I forwarded this to Admin.
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Old 08-28-2018, 03:32 PM
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Hi Mini,

I have asked our tech team to look into what is causing this. If anyone else experienced it, please comment in this thread, as well.
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Old 10-15-2018, 07:59 PM
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Originally Posted by IBJoel View Post
Hi Mini,

I have asked our tech team to look into what is causing this. If anyone else experienced it, please comment in this thread, as well.
I've tried to use the change password link under the profile tab through Explorer and Eclipse and I keep getting the page not found warning. Broken link?
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Old 11-12-2018, 08:26 PM
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Exclamation I think i found out the upgrade problem...

I'm new to FitDay and I also tried to upgrade to Premium to no avail. But I think the problem is when you plug in your credit card info there's no place to enter your credit card CVV security code(3 numbers) which is located next to your signature on the back of your card. Without that 3-digit code no card will go through. It's a security feature on all credit cards to prevent unauthorized transactions.
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Old 11-12-2018, 08:50 PM
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There is no place to enter the CVV 3-digit code found on the back of the card next to your signature. Without that 3-digit code credit card info will not go through. It is a security feature to prevent unauthorized transactions found on all credit cards. I think that's why no one can upgrade to Premium...please have the tech guys check that out?
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Old 12-08-2018, 10:07 PM
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Oh boy yeah! I keep trying every few days no luck. I tried every link I could find on the Internet hoping for a new way to order it. I lost my original hardcopy and now I am hopelessly lost as to how to get the PC version. I MUCH prefer it.
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Old 12-12-2018, 08:39 PM
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Originally Posted by NatureMs View Post
Oh boy yeah! I keep trying every few days no luck. I tried every link I could find on the Internet hoping for a new way to order it. I lost my original hardcopy and now I am hopelessly lost as to how to get the PC version. I MUCH prefer it.
I send this to admin,
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Old 12-12-2018, 09:29 PM
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Originally Posted by NatureMs View Post
Oh boy yeah! I keep trying every few days no luck. I tried every link I could find on the Internet hoping for a new way to order it. I lost my original hardcopy and now I am hopelessly lost as to how to get the PC version. I MUCH prefer it.
Hi there,

What Operating System and browser are you using? I'd like to try and test this out.
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