Sync problems
#1
FitDay Premium Member
Thread Starter
Join Date: Jan 2010
Posts: 36
Sync problems
Maybe I'm not going about this right, but every time I email for support with my FitDay PC issues I get absolutely no response. Zilch. Am I using the wrong email?? The biggest problem I am having now is my profile set up on my PC will not sync with my online set up.
#2
Guest
Posts: n/a
Hi ArchyJill. Sorry to hear this. We will get this taken care of. What email are you using? We actually do a nice job on responding quickly to support requests. Sometimes its hard with the online app which has 5 million members, but we are very good about PC requests and usually get back right away. Let me know and I'll personally look into what is going on.
- Jim
- Jim
#3
FitDay Premium Member
Thread Starter
Join Date: Jan 2010
Posts: 36
Thanks Jim...I'm sure it's just a glitch of some wierd variety, as the site and the program are both awesome. I'm using the [email protected] email, which I believe is the contact point listed on my PC version but I could be wrong because I am at work now, not on my PC.
#4
Guest
Posts: n/a
That might be it. PC support generally goes through [email protected]. I will give support a heads up to look in the "feedback" queue for your question. Once again, sorry for the mixup. I will make sure support takes good care off you