Software SYNC Issues
04-29-2016, 08:17 AM
#31
FitDay Member
Thread Starter
Join Date: Jul 2015
Posts: 15
Sync Issue
I have had this issue for many months now...I have emailed back and forth, purchased new computer and then Repurchased and upgraded to Premium and the home version, SYNC issue remains the same. Customer Service is Unresponsive....and whom ever this TYGEN is, is absolutely useless....never offers a resolution, just excuses
04-29-2016, 02:44 PM
#32
Super Moderator
Join Date: Jan 2010
Location: Slidell, Louisiana
Posts: 8,228
I'm not part of the tech team, I just wanted to peek in. Somehow I either didn't notice this thread previously or maybe assumed the issue was fixed. I wanted to apologize to y'all. Paying members like yourselves are the backbone of Fitday. I hope this issue is corrected ASAP. I will check back later to see if any progress is made.
05-03-2016, 04:37 AM
#33
Administrator
Join Date: Nov 2012
Posts: 370
I'll check for an update on this.
I have had this issue for many months now...I have emailed back and forth, purchased new computer and then Repurchased and upgraded to Premium and the home version, SYNC issue remains the same. Customer Service is Unresponsive....and whom ever this TYGEN is, is absolutely useless....never offers a resolution, just excuses
05-28-2016, 09:29 AM
#34
FitDay Member
Thread Starter
Join Date: Jul 2015
Posts: 15
still waiting!!
I'm not part of the tech team, I just wanted to peek in. Somehow I either didn't notice this thread previously or maybe assumed the issue was fixed. I wanted to apologize to y'all. Paying members like yourselves are the backbone of Fitday. I hope this issue is corrected ASAP. I will check back later to see if any progress is made.
I have been waiting for over a year. Really loved using this software until last year. I have tried everything...bought a new computer (it was time) and paid for new software, still did not resolve the sync issue.....will not sync at all...SYNC's NOTHING.
Just keep getting same responses....tech team will look into this....It has not been resolved.
I have emailed and posted on this thread...the responses are basically the same....
06-27-2016, 02:20 AM
#36
FitDay Premium Member
Join Date: Jun 2016
Posts: 3
This is entirely typical of American exceptionalism. You all expect everyone else to bend over backwards for you, but when it comes to delivering yourselves (after taking our money!!!) you can't even be bothered to answer emails or work out a solution FOR YOUR PRODUCT NOT SYNCING ANYMORE. Your website is next to useless on support, it just goes in circles. I cannot even update my debit card info as my old card has expired. You follow a link and it takes you to the support area where there is nowhere to amend anything. Utterly useless. SORT IT OUT!!!!!
06-27-2016, 08:15 AM
#37
Administrator
Join Date: Nov 2012
Posts: 370
I sent you a reply via support email.
This is entirely typical of American exceptionalism. You all expect everyone else to bend over backwards for you, but when it comes to delivering yourselves (after taking our money!!!) you can't even be bothered to answer emails or work out a solution FOR YOUR PRODUCT NOT SYNCING ANYMORE. Your website is next to useless on support, it just goes in circles. I cannot even update my debit card info as my old card has expired. You follow a link and it takes you to the support area where there is nowhere to amend anything. Utterly useless. SORT IT OUT!!!!!
09-18-2016, 12:58 AM
#40
FitDay Member
Thread Starter
Join Date: Jul 2015
Posts: 15
I have been working on trying to get this same issue resolved for over a year. I even erased FITDAY from my computer...bought new computer....repurchased software and downloaded and it still will not SYNC. Have many emails stating that SUPPORT is researching the issue...but never a resolution.
So, if you get it resolved, please post process here.
Thank you in advance!!
