Charged twice. Bad URLs
11-23-2015, 07:33 PM
#1
FitDay Member
Thread Starter
Join Date: Mar 2012
Posts: 3
Charged twice. Bad URLs
I tried to purchase the PC version.
There was a 30-day money back guarantee. I want my money refunded.
When ordering first card said that it would not go through, did not give me a confirmation on the website, tried a different card, got a confirmation on website. Checked e-mail and there were two order confirmations.
Then I could not sync from my online account without purchasing a premium account. Bad business. I used to recommend you all the time. Not anymore.
I checked both cards and both have been charged!!!
Scared for the safety of my financial information.
The links for support are wrong in the e-mails using (wwws.fitday.....) that I received and when I searched the forum I found the following:
There was a 30-day money back guarantee. I want my money refunded.
When ordering first card said that it would not go through, did not give me a confirmation on the website, tried a different card, got a confirmation on website. Checked e-mail and there were two order confirmations.
Then I could not sync from my online account without purchasing a premium account. Bad business. I used to recommend you all the time. Not anymore.
I checked both cards and both have been charged!!!
Scared for the safety of my financial information.
The links for support are wrong in the e-mails using (wwws.fitday.....) that I received and when I searched the forum I found the following:
Simerly1111:
Did you try the support page? You ought to be able to get your key there:
https://wwws.fitday.com/Crm/SupportHome.html
If not, we will need your name & email or phone you used to purchase/register.
Thanks,
Paul
Did you try the support page? You ought to be able to get your key there:
https://wwws.fitday.com/Crm/SupportHome.html
If not, we will need your name & email or phone you used to purchase/register.
Thanks,
Paul
11-24-2015, 10:43 AM
#3
Administrator
Join Date: Nov 2012
Posts: 370
Please send an email to [email protected] and we'll process a refund for you.
I tried to purchase the PC version.
There was a 30-day money back guarantee. I want my money refunded.
When ordering first card said that it would not go through, did not give me a confirmation on the website, tried a different card, got a confirmation on website. Checked e-mail and there were two order confirmations.
Then I could not sync from my online account without purchasing a premium account. Bad business. I used to recommend you all the time. Not anymore.
I checked both cards and both have been charged!!!
Scared for the safety of my financial information.
The links for support are wrong in the e-mails using (wwws.fitday.....) that I received and when I searched the forum I found the following:
There was a 30-day money back guarantee. I want my money refunded.
When ordering first card said that it would not go through, did not give me a confirmation on the website, tried a different card, got a confirmation on website. Checked e-mail and there were two order confirmations.
Then I could not sync from my online account without purchasing a premium account. Bad business. I used to recommend you all the time. Not anymore.
I checked both cards and both have been charged!!!
Scared for the safety of my financial information.
The links for support are wrong in the e-mails using (wwws.fitday.....) that I received and when I searched the forum I found the following:
