What do you get with FitDay Premium?
 

FitDay’s free online diet and weight loss journal is trusted by millions of users. As you may know, FitDay also offers FitDay Premium http://www.fitday.com/products/premium a paid upgrade for FitDay accounts.

A free FitDay account allows you to seamlessly log food, activities, and create weight goals. So why upgrade to FitDay Premium you can use FitDay for free? The answer: numerous additional features that make your diet, weight loss, and activity tracking even more efficient.

FitDay Premium is a completely advertisement free, dynamic application. It’s much more than the free version of FitDay with the ads removed. Upgrading offers a much faster journaling experience through a more user-friendly interface.

What you get by upgrading to FitDay Premium:

1. No Advertisements You enjoy an elegant, completely ad-free interface. This means less load time, quicker page refreshes, and a faster application.

2. Single Click Food and Activity Shortcut You can add foods and activities to your database without viewing a nutritional page in between. This singleclick dynamic shortcut makes logging foods and activities fast and easy to use.

3. Quick View Nutrition Information You can view food’s nutritional information in a single click. Because there is no additional page load, you can edit and create a custom food quickly within the application.

4. Custom Tracking Do you have a specific goal or fitness challenge you would like to accomplish? Maybe you would like to drink more water, quit smoking, or take the stairs at work. FitDay Premium gives users the opportunity to track your own measurements. You have the opportunity to keep track of any measurement or goal you please.

5. Build Your Own Custom Report You can create a custom report comparing up to 4 variables. For example, if you are an avid runner, you can compare miles ran, over protein intake, weight history, and a custom tracker like “cups of water,” all over time. This reporting is completely customizable and can help uncover trends and patterns in your daily eating and exercise habits. Custom reports can help make you more aware of your choices, and the visual representation offered by the reports can help you better assess your progress.

:)

Time out?
 

Does it time out as fast as the free version?

That's funny, because my premium member purchase of fitday.com has not changed anything. I still have all the adds and it runs incredibly slow.

:confused:
I don't have ads. On the food side, next to your name, does it say Premium Member??

So the website is purposely slow for non-premium users.

I would say the website is purposely *free* for non-premium users.

:)

I purchased the Premium version today, and the activation Key does not work at all. It gives me the error message indicating that it is not valid. WHat do I do? How do I get a refund or help from FitDay. There is no phone number anywhere.

Hi Soyesbelta -- I will have someone from Customer Service contact you to resolve this ASAP. Welcome aboard -- Premium is great :)

Paul

Thank you Paul. I was able to convert it to Premium, but now my computer freezes when I try to go to the food log. How can I make it work?

I always recommend the following steps first:

1. Use Firefox, or Chrome. IE is problematic sometimes.
2. Turn off plugins, especially adblockers, as they can block site functionality too
3. Clear your browser's cookies & cache

If that fails to resolve the issue, post your browser & version & we'll see what's what.

:)

Paul

Hidden Customer Service Phone for FitDay ??
 

I ran into that problem with a web ISP provider. They had pages of garbage on this or that... but not a single phone number to call for live assistance.

Googled it.... found another irate customer who had posted the phone number he had found....

I suggest you google. Someone out there has gone before you. If FitDay is charging you a fee, they seriously need to speak with you on demand.

I take it that you didn't notice that admin already reached out to him???

I'm so frustrated!
 

I purchased the premium membership about a month ago after using FitDay for a few days, and I have had nothing but problems with it. Most of the time when I log on, I am taken to the regular, "free," membership. When it stays in that mode, at least I can use it.

About half the time, though, the program tries to switch from the free program to premium after I've added about 2 to 3 food items, and that's when the problem starts. It doesn't seem to be able to switch, and it keeps crashing. Today I've been trying to use FitDay for the past 10 minutes, and I can't. It keeps giving me error messages and won't work. If today goes the way it usually does, I won't be able to add anything to my food log for at least an hour, or more.

Does anyone else have this problem? Why won't it just log me into the premium program when I log on?

If you're Premium, and you log in, you're logged into Premium.

Be sure you're on Fitday 2.0 and not Classic You can change this in your profile settings).

Check that your browser cookies and cache are cleared. If you have plugins, like adblockers, turn them off.

If that still does not work, PM me with the browser you're using and the version number and we'll get a tech working on it for you :)

Premium Membership key invalid
 

Disregard. Resolved.

THIS is what Ive gotten.
 

http://www.fitday.com/fitness/forums...mium-code.html


Ya know, I'd really, really appreciate some kind of response.

While I may not be the one that can fix your issue, I have responded twice to you in that thread before you posted this. :confused: It's quite possible that admin is spending time with family over this Thanksgiving weekend. I'm sure we will get it resolved, I appreciate your patience, and once again I'm sorry for the delay.

Yes and I thanked you for that and I do appreciate it. By response i was referring to Fitday. I get it was the weekend, but this started Wensday and has been a cluster since the get go.

No phone number, no confirmation of mail sent, nothing that every other site (even some that are free!) have. Had I known this I never would have given out my CC info much less spent so much money.

In this day and age, this is not acceptable in regard to online commerce. Being send a code days after purchasing is not acceptable in regard to online commerce. So perhaps you can see how one thing after another thing after another thing (and then finding more fb similar to mine on the web) has caused me great concern.

Frankly, it seems like they just don't care. Tomorrow I will be going to my bank to dispute the charges and filing a complaint. I can't sit around and wait for the fit day staff to get back to work and bother to respond.

Hopefully today they will and this will be resolved. I feel I've given it enough time to be addressed and if they take extended periods of time off, its foolish of them to assume that customers will just shrug and assume thats the case. Thats when you send out an auto generated email.There are no hours, times, nothing posted for CS. It's outrageous given the fee.

@ betterrunfaster

Please check your email regarding the status of your request.

Thanks!
Tyson

We're sorry for the inconvenience; as to the resolution, you indeed caught us right at the start of a national US holiday (Thanksgiving), which is why we were not able to resolve until our first day back in the office. Glad all is well.

Paul

I'm assuming the Premium version is available via an Android app, correct?

Yes, you can find Fitday in the Google play store :)

https://play.google.com/store/apps/d...s.fitday&hl=en

Please help me with this too. Mine is the mobile app that I just paid $10.99 and the app won't update

Send an email to [email protected] and we'll make sure things are fixed!

This is why I dont want to buy premium.

I am not a Premium member, but I used to have a weight graph. Do only Premium members get that now?

We no longer offer or support FitDay Classic or Premium. However, if you click on "FitDay 2" in the top right of your calorie management screen, you will be able to access visual data..