Created New Accounts - Data on PC not Syncing with Web
04-17-2017, 06:28 AM
#1
FitDay Premium Member
Thread Starter
Join Date: Apr 2017
Posts: 7
Created New Accounts - Data on PC not Syncing with Web
Hello,
After extensive troubleshooting with support we could not get Fitday PC to sync with my online web account. So I created an ALL NEW web account and started from scratch. After inputting custom foods and logging activities I have discovered that yet again the PC version is not syncing with the new account. This time the issue is different, however...
On the PC version I am able to login and sync and each item displays a check box. It says it downloaded changes and uploaded changes; however it is not pulling down food items that I have inputted into the website that I entered while at work today.
This issue is really frustrating, hopefully there is a fix for these issues soon.
After extensive troubleshooting with support we could not get Fitday PC to sync with my online web account. So I created an ALL NEW web account and started from scratch. After inputting custom foods and logging activities I have discovered that yet again the PC version is not syncing with the new account. This time the issue is different, however...
On the PC version I am able to login and sync and each item displays a check box. It says it downloaded changes and uploaded changes; however it is not pulling down food items that I have inputted into the website that I entered while at work today.
This issue is really frustrating, hopefully there is a fix for these issues soon.
04-17-2017, 06:48 AM
#3
Administrator
Join Date: Dec 2011
Posts: 15
Hello,
Can you send screenshots of the issue to [email protected]. It might be due to an email address issue.
Can you send screenshots of the issue to [email protected]. It might be due to an email address issue.
04-18-2017, 03:50 AM
#5
FitDay Premium Member
Thread Starter
Join Date: Apr 2017
Posts: 7
I continued troubleshooting the syncing issue again today at work using a different computer in our IT lab. I installed Fitday PC and connected my account. I continued to sync and it will not download any items from the web.
When a user syncs their account it should be pulling down and uploading all changes so that the PC and web are updated to look the same.
Any word from your developers? I haven't received an e-mail reply yet.
When a user syncs their account it should be pulling down and uploading all changes so that the PC and web are updated to look the same.
Any word from your developers? I haven't received an e-mail reply yet.
04-18-2017, 07:55 AM
#6
Administrator
Join Date: Nov 2012
Posts: 370
Got the screenshots. Thanks!
I continued troubleshooting the syncing issue again today at work using a different computer in our IT lab. I installed Fitday PC and connected my account. I continued to sync and it will not download any items from the web.
When a user syncs their account it should be pulling down and uploading all changes so that the PC and web are updated to look the same.
Any word from your developers? I haven't received an e-mail reply yet.
When a user syncs their account it should be pulling down and uploading all changes so that the PC and web are updated to look the same.
Any word from your developers? I haven't received an e-mail reply yet.
04-20-2017, 03:40 AM
#8
Administrator
Join Date: Nov 2012
Posts: 370
04-21-2017, 05:46 AM
#10
Administrator
Join Date: Nov 2012
Posts: 370
