Upgrade to premium == Locked out
#1
FitDay Premium Member
Thread Starter
Join Date: May 2012
Posts: 3
Upgrade to premium == Locked out
Help!
I just upgraded to FitDay premium for a year. I got my account key by email.
When I entered the account key online (v 2.0) it said there was a problem. After that (for a brief period) I had no ads.
Now when I log in to web interface v2 I can't add food, enter weight or anything. If I switch to version 1 I can enter food, but I am not a premium member.
Anyone have any ideas of things to try. I emailed tech support but so far nothing. I really need to be logging right now as part of my medical diagnostics.
I just upgraded to FitDay premium for a year. I got my account key by email.
When I entered the account key online (v 2.0) it said there was a problem. After that (for a brief period) I had no ads.
Now when I log in to web interface v2 I can't add food, enter weight or anything. If I switch to version 1 I can enter food, but I am not a premium member.
Anyone have any ideas of things to try. I emailed tech support but so far nothing. I really need to be logging right now as part of my medical diagnostics.
#2
Administrator
Join Date: Nov 2012
Posts: 370
What email address did you send your request to? I'm looking in the support inbox and do not see anything for your registered email.
Support emails should be sent to [email protected]
I took a look at your account and bajoriap is enrolled in the premium service. The problem you described sounds like you may have a corrupt cookies file for the site. Deleting the browser cookies for the site and restarting the browser is a good thing to try. Also, make sure you check for any browser add on/extensions that may be interfering with the functionality.
Support emails should be sent to [email protected]
I took a look at your account and bajoriap is enrolled in the premium service. The problem you described sounds like you may have a corrupt cookies file for the site. Deleting the browser cookies for the site and restarting the browser is a good thing to try. Also, make sure you check for any browser add on/extensions that may be interfering with the functionality.
Help!
I just upgraded to FitDay premium for a year. I got my account key by email.
When I entered the account key online (v 2.0) it said there was a problem. After that (for a brief period) I had no ads.
Now when I log in to web interface v2 I can't add food, enter weight or anything. If I switch to version 1 I can enter food, but I am not a premium member.
Anyone have any ideas of things to try. I emailed tech support but so far nothing. I really need to be logging right now as part of my medical diagnostics.
I just upgraded to FitDay premium for a year. I got my account key by email.
When I entered the account key online (v 2.0) it said there was a problem. After that (for a brief period) I had no ads.
Now when I log in to web interface v2 I can't add food, enter weight or anything. If I switch to version 1 I can enter food, but I am not a premium member.
Anyone have any ideas of things to try. I emailed tech support but so far nothing. I really need to be logging right now as part of my medical diagnostics.
#3
FitDay Premium Member
Thread Starter
Join Date: May 2012
Posts: 3
What email address did you send your request to? I'm looking in the support inbox and do not see anything for your registered email.
Support emails should be sent to [email protected]
I took a look at your account and bajoriap is enrolled in the premium service. The problem you described sounds like you may have a corrupt cookies file for the site. Deleting the browser cookies for the site and restarting the browser is a good thing to try. Also, make sure you check for any browser add on/extensions that may be interfering with the functionality.
Support emails should be sent to [email protected]
I took a look at your account and bajoriap is enrolled in the premium service. The problem you described sounds like you may have a corrupt cookies file for the site. Deleting the browser cookies for the site and restarting the browser is a good thing to try. Also, make sure you check for any browser add on/extensions that may be interfering with the functionality.
I tried cleaning all the cookies and cache files for my browsers (I use various computers) and now it seems to be working. Thanks.