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Old 06-26-2013, 04:11 PM   #1 (permalink)
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I purchased the Premium Fitday and have no access to it. Can anyone help???
I received the message from orders@fitday.com with the link to upgrade my free account. It provided the Premium account key and the link.
The link only takes me right back to log in. There is no place to enter my upgrade key and when logging in, my account is still at the free account level with all the ads and limited access.
I have tried everything! I sent a reply email asking for assistance but no reply yet.
HELP!
jojo"not"happy
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Old 06-26-2013, 04:57 PM   #2 (permalink)
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jojo, we'll make you happy again. I'll send this up to admin.
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Old 06-26-2013, 05:07 PM   #3 (permalink)
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YOU ROCK MIKE!!! Thank you!

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Originally Posted by 01gt4.6 View Post
jojo, we'll make you happy again. I'll send this up to admin.
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Old 06-26-2013, 07:58 PM   #4 (permalink)
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Hello,

The username "jojohappy" is not a premium account. Sorry for the confusion and delay.

Best,

IBrshao

Last edited by ibrshao; 06-26-2013 at 08:11 PM.
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Old 06-27-2013, 12:29 AM   #5 (permalink)
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ok...yes, I am confused. I paid for a Premium account so why would it not be a premium account?

thanks


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Hello,

The username "jojohappy" is not a premium account. Sorry for the confusion and delay.

Best,

IBrshao
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Old 06-27-2013, 02:53 AM   #6 (permalink)
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Jojo, I now see under your username it says you are a premium user. Did everything work out?
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Old 06-27-2013, 05:24 PM   #7 (permalink)
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thanks Mike, It seems they set it behind the scenes?
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Jojo, I now see under your username it says you are a premium user. Did everything work out?
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Old 06-27-2013, 10:03 PM   #8 (permalink)
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Okay, I'm glad they got this resolved. I'm going to go ahead and lock this thread. If you have any more issues just let me know.
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