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-   -   Fitday Premium (http://www.fitday.com/fitness/forums/support-group-just-women/9767-fitday-premium.html)

jojohappy 06-26-2013 04:11 PM

Fitday Premium
 
I purchased the Premium Fitday and have no access to it. Can anyone help???
I received the message from orders@fitday.com with the link to upgrade my free account. It provided the Premium account key and the link.
The link only takes me right back to log in. There is no place to enter my upgrade key and when logging in, my account is still at the free account level with all the ads and limited access.
I have tried everything! I sent a reply email asking for assistance but no reply yet.
HELP!
jojo"not"happy

01gt4.6 06-26-2013 04:57 PM

jojo, we'll make you happy again. I'll send this up to admin.

jojohappy 06-26-2013 05:07 PM

YOU ROCK MIKE!!! Thank you!

Quote:

Originally Posted by 01gt4.6 (Post 100205)
jojo, we'll make you happy again. I'll send this up to admin.


ibrshao 06-26-2013 07:58 PM

Hello,

The username "jojohappy" is not a premium account. Sorry for the confusion and delay.

Best,

IBrshao

jojohappy 06-27-2013 12:29 AM

ok...yes, I am confused. I paid for a Premium account so why would it not be a premium account?

thanks


Quote:

Originally Posted by ibrshao (Post 100216)
Hello,

The username "jojohappy" is not a premium account. Sorry for the confusion and delay.

Best,

IBrshao


01gt4.6 06-27-2013 02:53 AM

Jojo, I now see under your username it says you are a premium user. Did everything work out?

jojohappy 06-27-2013 05:24 PM

thanks Mike, It seems they set it behind the scenes?:cool:
Quote:

Originally Posted by 01gt4.6 (Post 100232)
Jojo, I now see under your username it says you are a premium user. Did everything work out?


01gt4.6 06-27-2013 10:03 PM

Okay, I'm glad they got this resolved. I'm going to go ahead and lock this thread. If you have any more issues just let me know.


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