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Search: Posts Made By: tyen
Forum: FitDay Classic Feedback and Support Yesterday, 05:58 PM
Replies: 76
Views: 20,885
Posted By tyen
Done!

Done!
Forum: FitDay Classic Feedback and Support 04-15-2014, 04:55 PM
Replies: 1
Views: 70
Posted By tyen
Could you send in a screenshot of what you are...

Could you send in a screenshot of what you are seeing? Email support@fitday.com
Forum: FitDay Classic Feedback and Support 04-03-2014, 04:26 PM
Replies: 3
Views: 158
Posted By tyen
Glad it's working. If you encounter further...

Glad it's working. If you encounter further problems, please email support@fitday.com
Forum: FitDay Classic Feedback and Support 04-01-2014, 06:10 PM
Replies: 3
Views: 158
Posted By tyen
Can you try using another browser and see if the...

Can you try using another browser and see if the same behavior persists?

Also, check for and deactivate any browser extensions you may be running that could interfere with the site.

lastly,...
Forum: FitDay Classic Feedback and Support 03-24-2014, 06:34 PM
Replies: 76
Views: 20,885
Posted By tyen
@ sarinaraina I responded to your email and will...

@ sarinaraina I responded to your email and will process the cancellation.

@Kathy13118 Fitday Premium is a yearly subscription of $49.95/Year.

Check out our product page for pricing on all of...
Forum: FitDay Classic Feedback and Support 03-20-2014, 06:15 PM
Replies: 18
Views: 313
Posted By tyen
I'll send this up to our tech staff. ...

I'll send this up to our tech staff. Unfortunately, I can't reproduce this..myself.
Forum: FitDay Classic Feedback and Support 03-19-2014, 07:59 PM
Replies: 18
Views: 313
Posted By tyen
I'm having trouble re-producing this issue. I...

I'm having trouble re-producing this issue. I changed my timezone settings, refreshed this page and the times keep changing accordingly as expected.

For those having problems, does the setting at...
Forum: FitDay 2.0 Feedback & Support 03-17-2014, 07:40 PM
Replies: 6
Views: 182
Posted By tyen
Things to try are: 1. Delete all cookies and...

Things to try are:

1. Delete all cookies and cache memory on your browser for Fitday.
2. Restart the browser
4. Check any plugin add ons/extensions. Disable all of them to see if any are...
Forum: FitDay Classic Feedback and Support 03-10-2014, 04:49 PM
Replies: 76
Views: 20,885
Posted By tyen
@ tamanthap If you haven't done so already,...

@ tamanthap If you haven't done so already, please email support@fitday.com with this request. We just need a few bits of info from you.
Forum: FitDay 2.0 Feedback & Support 02-26-2014, 07:52 PM
Replies: 7
Views: 183
Posted By tyen
If the above suggestions did not work, please...

If the above suggestions did not work, please send in screenshots to support@fitday.com

We need as much info to send to our tech staff.
Forum: FitDay 2.0 Feedback & Support 02-26-2014, 07:29 PM
Replies: 7
Views: 183
Posted By tyen
Hi Guys, We are working to get to your...

Hi Guys,

We are working to get to your emails. The recent update caused some login problems for a lot of you.

Things to try are:

1. Delete all cookies and cache memory on your browser for...
Forum: FitDay 2.0 Feedback & Support 02-24-2014, 06:35 PM
Replies: 1
Views: 122
Posted By tyen
2/24 Temporary Outages Possible Due To Update

Due to an update, possible outages today could occur.

We thank you for your patience!

-T
Forum: FitDay Classic Feedback and Support 02-24-2014, 06:35 PM
Replies: 0
Views: 221
Posted By tyen
2/24 Temporary Outages Possible Due To Update

Due to an update, possible outages today could occur.

We thank you for your patience!

-T
Forum: FitDay Classic Feedback and Support 02-19-2014, 04:50 PM
Replies: 2
Views: 218
Posted By tyen
To access "classic mode" click on the "Fitday...

To access "classic mode" click on the "Fitday Classic" link located in the upper right hand corner of the screen.

When in classic mode, you can click Fitday V2 to revert back to the simplified...
Forum: FitDay Classic Feedback and Support 02-19-2014, 04:49 PM
Replies: 2
Views: 383
Posted By tyen
@Kohsamui: Sometimes Fitday Classic behaves...

@Kohsamui: Sometimes Fitday Classic behaves better.

To access "classic mode" click on the "Fitday Classic" link located in the upper right hand corner of the screen.
Forum: FitDay 2.0 Feedback & Support 02-12-2014, 04:46 PM
Replies: 32
Views: 3,707
Posted By tyen
Can you try to switch to classic mode and see if...

Can you try to switch to classic mode and see if you can add food from there?
Forum: FitDay 2.0 Feedback & Support 02-11-2014, 06:03 PM
Replies: 1
Views: 214
Posted By tyen
Could you email support@fitday.com and provide...

Could you email support@fitday.com and provide some additional details?
Forum: FitDay 2.0 Feedback & Support 02-10-2014, 05:37 PM
Replies: 2
Views: 309
Posted By tyen
Try this automated link to see if it fixes...

Try this automated link to see if it fixes things:

https://www.fitday.com/webfit/reset.php

Also, try leaving a logged in Fitday window open and see if it helps prevent you from becoming logged...
Forum: FitDay 2.0 Feedback & Support 02-05-2014, 06:52 PM
Replies: 32
Views: 3,707
Posted By tyen
@ Persistant Please send an email to...

@ Persistant

Please send an email to support@fitday.com

Please send in any error messages or screenshots you may be receiving.

Another thing to try would be to see if the same behavior...
Forum: FitDay Classic Feedback and Support 02-03-2014, 09:06 PM
Replies: 2
Views: 201
Posted By tyen
@pbodwell Send an email to...

@pbodwell

Send an email to support@fitday.com and we'll get this sorted out.
Forum: FitDay 2.0 Feedback & Support 02-03-2014, 09:03 PM
Replies: 1
Views: 192
Posted By tyen
How many entries do you have? The maximum daily...

How many entries do you have? The maximum daily entries should be 100 for food and 50 for activities.
Forum: FitDay Classic Feedback and Support 01-31-2014, 08:09 PM
Replies: 7
Views: 288
Posted By tyen
Hi Guys, Like with any reproducible error...

Hi Guys,

Like with any reproducible error or bug, please send as much details to support@fitday.com

Things to include:

Account name
Email
Steps to reproduce issue
Screenshots
Forum: FitDay PC 01-27-2014, 06:10 PM
Replies: 3
Views: 577
Posted By tyen
@ Hemssafety Send an email to...

@ Hemssafety

Send an email to support@fitday.com and we'll help you out!

Thanks!
Tyson
Forum: FitDay Classic Feedback and Support 12-30-2013, 08:04 PM
Replies: 76
Views: 20,885
Posted By tyen
We deactivated your account per the email request...

We deactivated your account per the email request you sent into support.
Forum: FitDay 2.0 Feedback & Support 12-20-2013, 08:03 PM
Replies: 1
Views: 227
Posted By tyen
A fix

Hi,

I saw what you were trying to post before. I'll send you the code that will enable it to show up.

All I did was go to the ticker site and grab the BB code.

Thanks!
Tyson
Showing results 1 to 25 of 52

 
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