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Forum: FitDay 2.0 Feedback & Support Yesterday, 04:09 PM
Replies: 1
Views: 45
Posted By tyen
Send an email to support@fitday.com Please also...

Send an email to support@fitday.com Please also include:

Device & Model
OS Version (Android 4.3, etc.)
App Version (Can be found in the app store listings)
FitDay Account (username you use to...
Forum: FitDay PC 07-22-2014, 04:25 PM
Replies: 3
Views: 231
Posted By tyen
Unfortunately, I don't have an update other than...

Unfortunately, I don't have an update other than the process of resolving the issue is still in progress.
Forum: FitDay 2.0 Feedback & Support 07-18-2014, 04:41 PM
Replies: 3
Views: 168
Posted By tyen
Could you give us an example of what's being...

Could you give us an example of what's being calculated incorrectly? perhaps someone could help shed light on what's going on.
Forum: FitDay 2.0 Feedback & Support 07-18-2014, 04:39 PM
Replies: 211
Views: 41,653
Posted By tyen
Please refer to the technical difficulties notice...

Please refer to the technical difficulties notice I posted recently. We will let everyone know once things are back to normal.

Thanks for your patience!
Forum: FitDay 2.0 Feedback & Support 07-18-2014, 04:38 PM
Replies: 1
Views: 65
Posted By tyen
We are currently experiencing technical...

We are currently experiencing technical difficulties with the site which could be causing this. Just in case the problem is specific to your account, please send an email to support@fitday.com so we...
Forum: FitDay 2.0 Feedback & Support 07-16-2014, 10:37 PM
Replies: 0
Views: 74
Posted By tyen
Technical Difficulties

We are currently experiencing server issues which have been causing site slowness, pages not updating and some slowness with the mobile app.

We are working to resolve these issues and will update...
Forum: FitDay Classic Feedback and Support 07-16-2014, 10:36 PM
Replies: 0
Views: 60
Posted By tyen
Technical Difficulties

We are currently experiencing server issues which have been causing site slowness, pages not updating and some slowness with the mobile app.

We are working to resolve these issues and will update...
Forum: FitDay Classic Feedback and Support 07-14-2014, 04:33 PM
Replies: 1
Views: 72
Posted By tyen
Please send an email to support@fitday.com so we...

Please send an email to support@fitday.com so we may resolve this issue.
Forum: FitDay Classic Feedback and Support 07-10-2014, 05:30 PM
Replies: 14
Views: 610
Posted By tyen
Great to hear!!

Great to hear!!
Forum: FitDay PC 07-09-2014, 04:38 PM
Replies: 32
Views: 7,938
Posted By tyen
Please send in an email to support@fitday.com ...

Please send in an email to support@fitday.com

Would like to trouble shoot the problem with you.
Forum: FitDay Classic Feedback and Support 07-07-2014, 06:42 PM
Replies: 100
Views: 24,191
Posted By tyen
I have closed your account. The emails should no...

I have closed your account. The emails should no longer be sent.
Forum: FitDay Classic Feedback and Support 07-07-2014, 04:08 PM
Replies: 100
Views: 24,191
Posted By tyen
Ok Done!.

Ok Done!.
Forum: FitDay Classic Feedback and Support 06-27-2014, 03:47 PM
Replies: 14
Views: 610
Posted By tyen
I'll pass this along.

I'll pass this along.
Forum: FitDay 2.0 Feedback & Support 06-26-2014, 04:34 PM
Replies: 7
Views: 277
Posted By tyen
Also make sure the browser is up to date.

Also make sure the browser is up to date.
Forum: FitDay Classic Feedback and Support 06-24-2014, 09:09 PM
Replies: 1
Views: 114
Posted By tyen
Just checked your account. Your account is...

Just checked your account. Your account is already premium and is ready to go.
Forum: FitDay Classic Feedback and Support 06-24-2014, 04:34 PM
Replies: 14
Views: 610
Posted By tyen
I will forward this info on. These ads should...

I will forward this info on. These ads should have been removed.
Forum: FitDay 2.0 Feedback & Support 06-23-2014, 10:21 PM
Replies: 7
Views: 277
Posted By tyen
Thanks for the update. I'll add this to the...

Thanks for the update. I'll add this to the problem ticket.
Forum: FitDay 2.0 Feedback & Support 06-23-2014, 04:50 PM
Replies: 14
Views: 409
Posted By tyen
I'm using Firefox and everything seems fine. You...

I'm using Firefox and everything seems fine. You should check your firefox version as well. Latest is version 30.0
Forum: FitDay 2.0 Feedback & Support 06-23-2014, 04:15 PM
Replies: 7
Views: 277
Posted By tyen
Do you only use a computer to access your account...

Do you only use a computer to access your account or do you also happen to be using the mobile app?
Forum: FitDay 2.0 Feedback & Support 06-20-2014, 04:53 PM
Replies: 14
Views: 409
Posted By tyen
Technology moves fast! I think IE is up to...

Technology moves fast! I think IE is up to version 11 now.
Forum: FitDay 2.0 Feedback & Support 06-19-2014, 07:36 PM
Replies: 14
Views: 409
Posted By tyen
IE8 is an old version. can you make sure all...

IE8 is an old version. can you make sure all browsers you are using are up to date?
Forum: FitDay Classic Feedback and Support 06-19-2014, 07:31 PM
Replies: 14
Views: 610
Posted By tyen
When was the last time you were affected by the...

When was the last time you were affected by the Verizon ad?
Forum: FitDay 2.0 Feedback & Support 06-19-2014, 04:38 PM
Replies: 7
Views: 277
Posted By tyen
I just can't seem to reproduce this issue. I...

I just can't seem to reproduce this issue. I enter foods and they appear at the bottom as expected.

After you add a food item and they appear to be at the top, can you click elsewhere in the...
Forum: FitDay 2.0 Feedback & Support 06-19-2014, 04:37 PM
Replies: 14
Views: 409
Posted By tyen
Thanks Kathy!!!

Thanks Kathy!!!
Forum: FitDay Classic Feedback and Support 06-19-2014, 04:35 PM
Replies: 7
Views: 204
Posted By tyen
Sometimes the problem arises when the cookies for...

Sometimes the problem arises when the cookies for the site become corrupted. Clearing the cache and cookies for the site and restarting the browser usually fixes it.
Showing results 1 to 25 of 112

 
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