Go Back   FitDay Discussion Boards > FITDAY FORUMS > FitDay PC
Search Today's Posts Mark Forums Read


Reply
 
LinkBack Thread Tools Search this Thread Display Modes
Old 01-12-2012, 12:48 AM   #1 (permalink)
FitDay Premium Member
 
Join Date: Feb 2011
Posts: 11
Default Sudden Problem with Sync'ing from FitDayPC

I've been using FitDay online and FitDayPC without any issues until yesterday. I tried to Sync from FitDayPC and I immediately get an error when FitDayPC is trying to connect to FitDay.com.

The error reads: "An error occurred while synchronizing your account". That's all it says. This is the second day I have not been able to sync.

Any idea what might be causing the issue? Could it be an account renewal issue?

I've tried rebooting but that didn't help. I also re-entered my username and password so I know those are correct. I just can't figure out why all of sudden it's not working.

I'm using FitDayPC version 2.0.0.2
Smartyz is offline   Reply With Quote
Old 01-12-2012, 01:54 AM   #2 (permalink)
FitDay Member
 
mecompco's Avatar
 
Join Date: May 2010
Posts: 2,620
Default

I've seen that error once or twice in the time I've been using PC. Generally, a second try syncs fine. I'd try it again and see what happens. If it still fails, let us know.

Regards,
Michael
__________________
47 M 5'8"

May 4, 2010...... 440? lbs. (Start FitDay Size 60 Jeans)
June 19, 2010.... 393 lbs. (First Weigh-in)
June 19, 2011.... 229 lbs. (164 lbs. gone in one year :-)
Current Weight... 185 lbs. (Size 36 Jeans)

Next Goal 169 lbs. (07/04/12)
Ultimate Goal 165 lbs. (12/31/12)

The best exercises for weight loss are Fork Putdowns and Table Pushaways.

mecompco is offline   Reply With Quote
Old 01-12-2012, 01:57 AM   #3 (permalink)
FitDay Member
 
VitoVino's Avatar
 
Join Date: Jul 2011
Location: 86
Posts: 1,858
Default

Quote:
Originally Posted by Smartyz View Post
I've been using FitDay online and FitDayPC without any issues until yesterday. I tried to Sync from FitDayPC and I immediately get an error when FitDayPC is trying to connect to FitDay.com.

The error reads: "An error occurred while synchronizing your account". That's all it says. This is the second day I have not been able to sync.

Any idea what might be causing the issue? Could it be an account renewal issue?

I've tried rebooting but that didn't help. I also re-entered my username and password so I know those are correct. I just can't figure out why all of sudden it's not working.

I'm using FitDayPC version 2.0.0.2
Are you sure your Premium account is still up to date? With no FitDay Premium you won't be able to sync.

These two threads will hopefully solve your issue if indeed your Premium account is up to date:

"error while synchronizing your account" message coming up

I can't get my PC and internet to sync.
__________________
Vito



Think of food as fuel for the body instead of feeding emotions
VitoVino is offline   Reply With Quote
Old 01-12-2012, 02:17 AM   #4 (permalink)
FitDay Premium Member
 
Join Date: Feb 2011
Posts: 11
Default

Quote:
Originally Posted by VitoVino View Post
Are you sure your Premium account is still up to date? With no FitDay Premium you won't be able to sync.
This may be dumb question but how can I find out if my Premium account is up to date? I know it's been about a year since I started with FitDay and purchased the premium account but no where do I see any way to check account info.

How do I check my account status to see if I have to renew?
Smartyz is offline   Reply With Quote
Old 01-12-2012, 02:23 AM   #5 (permalink)
FitDay Premium Member
 
Join Date: Feb 2011
Posts: 11
Default

Okay, I found how to check my account status...finally! It says I'm up to date until the end of this month so it's not an account issue.

Now I'm really stumped. I've tried sync'ing several times over the past couple days and it always fails on the first step of trying to connect to fitday.com.

Has anyone else had this issue?

I checked the links given in this thread but they don't cover this problem.

Thanks
Smartyz is offline   Reply With Quote
Old 01-12-2012, 02:25 AM   #6 (permalink)
FitDay Member
 
VitoVino's Avatar
 
Join Date: Jul 2011
Location: 86
Posts: 1,858
Default

Have you entered any incomplete data recently on PC? In the thread it mentioned that incomplete data screws up the sync. Other than that, I have no clue. I don't have PC nor Premium, just trying to direct you in the right direction.
__________________
Vito



Think of food as fuel for the body instead of feeding emotions
VitoVino is offline   Reply With Quote
Old 01-12-2012, 02:29 AM   #7 (permalink)
FitDay Premium Member
 
Join Date: Feb 2011
Posts: 11
Default

Quote:
Originally Posted by VitoVino View Post
Have you entered any incomplete data recently on PC? In the thread it mentioned that incomplete data screws up the sync. Other than that, I have no clue. I don't have PC nor Premium, just trying to direct you in the right direction.
read that incomplete body stats can causes problems. I guess I can check and see if that's the cause.
Smartyz is offline   Reply With Quote
Old 01-12-2012, 02:40 AM   #8 (permalink)
FitDay Premium Member
 
Join Date: Feb 2011
Posts: 11
Default

Okay, I deleted all body stats on FitDayPC and am still getting the same error.

Any other ideas? I checked the log and it says the last sync was on 1/8/12 but that it was canceled. I don't remember canceling a sync because there's no reason for me to do that.
Smartyz is offline   Reply With Quote
Old 01-12-2012, 02:51 AM   #9 (permalink)
FitDay Premium Member
 
Join Date: Feb 2011
Posts: 11
Default

I also just noticed my Food Search is not working on the FitDayPC application. I type in a food and hit "go" and nothing happens.

Do I need to reinstall FitDayPC? Can I do that or would I need another activation code?

Something's really screwy.
Smartyz is offline   Reply With Quote
Old 01-12-2012, 03:37 AM   #10 (permalink)
FitDay Member
 
VitoVino's Avatar
 
Join Date: Jul 2011
Location: 86
Posts: 1,858
Default

Quote:
Originally Posted by Smartyz View Post
I also just noticed my Food Search is not working on the FitDayPC application. I type in a food and hit "go" and nothing happens.

Do I need to reinstall FitDayPC? Can I do that or would I need another activation code?

Something's really screwy.
A reinstall certainly wouldn't hurt. It's possible something got corrupted, especially since online syncing is more complex than a regular stand alone application.

I just read today under FD PC that you can request the CD. I would imagine if you still have your registration information and contacted FitDay (the link is in the FAQ's thread in my signature) you should be able to get the CD. It sounds like that's the way to go. A reinstall.
__________________
Vito



Think of food as fuel for the body instead of feeding emotions
VitoVino is offline   Reply With Quote
Reply

Tags
fitday pc, sync

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

 
Powered by vBulletin® Version 3.7.5
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
Search Engine Optimization by vBSEO 3.3.2