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Sudden Problem with Sync'ing from FitDayPC

Old 03-19-2013, 06:28 AM
  #31  
FitDay Member
 
Join Date: Mar 2013
Posts: 1
Default Trouble

I have been having trouble as well for two days. It will freeze up suddenly and not allow me to update my food intake. Not sure how to fix this problem.
Any ideas would be appreciated.
gme132001@yahoo.com is offline  
Old 07-09-2014, 02:30 AM
  #32  
FitDay Premium Member
 
Join Date: Apr 2012
Posts: 2
Default Same Problem as other users

Same with mine, been about a week and still not able to sync, been checking incomplete data, it all looks good. The account is up to date, but it fails at the upload.

Thanks
largrunt is offline  
Old 07-09-2014, 04:38 AM
  #33  
Administrator
 
Join Date: Nov 2012
Posts: 370
Default

Please send in an email to [email protected]

Would like to trouble shoot the problem with you.

Originally Posted by largrunt
Same with mine, been about a week and still not able to sync, been checking incomplete data, it all looks good. The account is up to date, but it fails at the upload.

Thanks
tyen is offline  
Old 07-29-2014, 02:15 AM
  #34  
FitDay Premium Member
 
Join Date: Apr 2012
Posts: 2
Default No Reply from Support

Sent two emails to support with no reply...

Is there a way to reinstall, been trying to find the credentials to just start over at this point.
largrunt is offline  
Old 07-29-2014, 06:34 AM
  #35  
Administrator
 
Join Date: Nov 2012
Posts: 370
Default

Got your email. I sent you re-installation information.

Originally Posted by largrunt
Sent two emails to support with no reply...

Is there a way to reinstall, been trying to find the credentials to just start over at this point.
tyen is offline  
Old 11-02-2015, 09:53 AM
  #36  
FitDay Premium Member
 
Join Date: Sep 2015
Posts: 1
Default New member to Premium and FitDay PC

Hi there - I am unable to sync with FitDay PC. Is there some tips to get this working/further instructions available? I have my Premium account entered into the PC sync page but it runs an error if I try to sychronize. Thank you in advance, Mike
michaeljdowney is offline  
Old 11-03-2015, 02:11 AM
  #37  
Administrator
 
Join Date: Nov 2012
Posts: 370
Default

Send in an email to [email protected] We'll need to gather some info from you.

Originally Posted by michaeljdowney
Hi there - I am unable to sync with FitDay PC. Is there some tips to get this working/further instructions available? I have my Premium account entered into the PC sync page but it runs an error if I try to sychronize. Thank you in advance, Mike
tyen is offline  
Old 05-25-2020, 04:00 AM
  #38  
FitDay Member
 
Join Date: May 2020
Posts: 11
Default

I just purchased the software this week, and until last night everything was working fine. But as of last night, the software stopped syncing on the first step. I've rebooted the computer, uninstalled and reinstalled the software, and the problem remains.
Lucifer656 is offline  

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