Trouble
 

I have been having trouble as well for two days. It will freeze up suddenly and not allow me to update my food intake. Not sure how to fix this problem.
Any ideas would be appreciated.

Same Problem as other users
 

Same with mine, been about a week and still not able to sync, been checking incomplete data, it all looks good. The account is up to date, but it fails at the upload.

Thanks

Please send in an email to [email protected]

Would like to trouble shoot the problem with you.

No Reply from Support
 

Sent two emails to support with no reply...

Is there a way to reinstall, been trying to find the credentials to just start over at this point.

Got your email. I sent you re-installation information.

New member to Premium and FitDay PC
 

Hi there - I am unable to sync with FitDay PC. Is there some tips to get this working/further instructions available? I have my Premium account entered into the PC sync page but it runs an error if I try to sychronize. Thank you in advance, Mike

Send in an email to [email protected] We'll need to gather some info from you.

I just purchased the software this week, and until last night everything was working fine. But as of last night, the software stopped syncing on the first step. I've rebooted the computer, uninstalled and reinstalled the software, and the problem remains.