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Old 01-12-2012, 10:11 PM   #21 (permalink)
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Let us know what it's resolved.
I will let you know. I appreciate the help.
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Old 01-12-2012, 11:22 PM   #22 (permalink)
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No problem, we are all here to help!

Thanks Michael for trying on your end and Vito for bringing this to my attention!
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Old 01-13-2012, 03:05 AM   #23 (permalink)
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Okay, I found how to check my account status...finally! It says I'm up to date until the end of this month so it's not an account issue.

Now I'm really stumped. I've tried sync'ing several times over the past couple days and it always fails on the first step of trying to connect to fitday.com.

Has anyone else had this issue?

I checked the links given in this thread but they don't cover this problem.

Thanks
I started having this issue this morning. My account was renewed on the 4th of January and is in good standing. I reloaded the software and still have the same problem. I then loaded the software on another computer and this also gave me the same error. I have rebooted my computers and wireless router and the issue remains. Dan
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Old 01-13-2012, 09:01 AM   #24 (permalink)
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I started having this issue this morning. My account was renewed on the 4th of January and is in good standing. I reloaded the software and still have the same problem. I then loaded the software on another computer and this also gave me the same error. I have rebooted my computers and wireless router and the issue remains. Dan
Yup, it's still not working for me, either. TPTB have been notified and are working on it. I'm sure it will fixed sooner, rather than later.

Regards,
Michael
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Old 01-13-2012, 09:39 AM   #25 (permalink)
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Smile kneee jerk reactions

Too often, there are 'knee jerk' reactions to problems with software.

Solutions such as
-clear the cache
-check your antivirus

and the best of all
- reinstall the software

It is wise to keep in mind that items such as fitday, itunes, cloud items like dropbox, etc. are all two way streets. Until and unless the 'cloud' or server admin team says 'all ok at our end', it is wise to leave your end alone. Especially when others are voicing the same problem.

Sit back and take it easy. All will be synced in time.
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Old 01-13-2012, 12:53 PM   #26 (permalink)
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I think this thread is a good example of good reporting, troubleshooting, teamwork, and communication. I don't see anything such as a "knee jerk reaction".
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Old 01-13-2012, 01:13 PM   #27 (permalink)
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I think this thread is a good example of good reporting, troubleshooting, teamwork, and communication. I don't see anything such as a "knee jerk reaction".
Thanks Vito, I totally agree and there's nothing wrong with trying to troubleshoot to solve an issue and sharing that info with others experiencing the same issue.
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Old 01-13-2012, 11:31 PM   #28 (permalink)
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Update! Sync is back working! Thanks everyone for all your help!
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Old 01-13-2012, 11:37 PM   #29 (permalink)
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Great news! Thanks for following up.

Hope to see you around the Forums.
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Old 01-14-2012, 12:10 AM   #30 (permalink)
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Nice to hear Smartyz. Thanks.

Is everyone else back up and running with no issues?
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