Sudden Problem with Sync'ing from FitDayPC

[Smartyz]

Originally Posted by 01gt4.6

Let us know what it's resolved.

I will let you know. I appreciate the help.

[01gt4.6]

No problem, we are all here to help!

Thanks Michael for trying on your end and Vito for bringing this to my attention!

[danielclampitt]

Originally Posted by Smartyz

Okay, I found how to check my account status...finally! It says I'm up to date until the end of this month so it's not an account issue.

Now I'm really stumped. I've tried sync'ing several times over the past couple days and it always fails on the first step of trying to connect to fitday.com.

Has anyone else had this issue?

I checked the links given in this thread but they don't cover this problem.

Thanks

I started having this issue this morning. My account was renewed on the 4th of January and is in good standing. I reloaded the software and still have the same problem. I then loaded the software on another computer and this also gave me the same error. I have rebooted my computers and wireless router and the issue remains. Dan

[mecompco]

Originally Posted by danielclampitt

I started having this issue this morning. My account was renewed on the 4th of January and is in good standing. I reloaded the software and still have the same problem. I then loaded the software on another computer and this also gave me the same error. I have rebooted my computers and wireless router and the issue remains. Dan

Yup, it's still not working for me, either. TPTB have been notified and are working on it. I'm sure it will fixed sooner, rather than later.

Regards,
Michael

[bobsocks]

Too often, there are 'knee jerk' reactions to problems with software.

Solutions such as
-clear the cache
-check your antivirus

and the best of all
- reinstall the software

It is wise to keep in mind that items such as fitday, itunes, cloud items like dropbox, etc. are all two way streets. Until and unless the 'cloud' or server admin team says 'all ok at our end', it is wise to leave your end alone. Especially when others are voicing the same problem.

Sit back and take it easy. All will be synced in time.

[VitoVino]

I think this thread is a good example of good reporting, troubleshooting, teamwork, and communication. I don't see anything such as a "knee jerk reaction".

[Smartyz]

Originally Posted by VitoVino

I think this thread is a good example of good reporting, troubleshooting, teamwork, and communication. I don't see anything such as a "knee jerk reaction".

Thanks Vito, I totally agree and there's nothing wrong with trying to troubleshoot to solve an issue and sharing that info with others experiencing the same issue.

[Smartyz]

Update! Sync is back working! Thanks everyone for all your help!

[VitoVino]

Great news! Thanks for following up.

Hope to see you around the Forums.

[01gt4.6]

Nice to hear Smartyz. Thanks.

Is everyone else back up and running with no issues?