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Old 01-14-2010, 09:02 PM   #1 (permalink)
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Default Sync problems

Maybe I'm not going about this right, but every time I email for support with my FitDay PC issues I get absolutely no response. Zilch. Am I using the wrong email?? The biggest problem I am having now is my profile set up on my PC will not sync with my online set up.
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Old 01-14-2010, 09:55 PM   #2 (permalink)
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Hi ArchyJill. Sorry to hear this. We will get this taken care of. What email are you using? We actually do a nice job on responding quickly to support requests. Sometimes its hard with the online app which has 5 million members, but we are very good about PC requests and usually get back right away. Let me know and I'll personally look into what is going on.

- Jim
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Old 01-14-2010, 10:30 PM   #3 (permalink)
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Thanks Jim...I'm sure it's just a glitch of some wierd variety, as the site and the program are both awesome. I'm using the feedback@fitday.com email, which I believe is the contact point listed on my PC version but I could be wrong because I am at work now, not on my PC.
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Old 01-15-2010, 02:02 AM   #4 (permalink)
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That might be it. PC support generally goes through support@fitday.com. I will give support a heads up to look in the "feedback" queue for your question. Once again, sorry for the mixup. I will make sure support takes good care off you
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Old 01-15-2010, 05:01 AM   #5 (permalink)
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Thanks bunches Jim. Will re-send to the correct address.
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