Software SYNC Issues
10-12-2016, 03:38 AM
#42
FitDay Member
Thread Starter
Join Date: Jul 2015
Posts: 15
I totally agree that it should NOT be sold until the program is updated. The SYNC did work initially (way back in the days of Yore). I totally support your outdated description. Customer support is USELESS. Not even sure they have anyone that will actually address this issue, EVER. At this point I would just like my $ back on my Premium purchase.
12-30-2016, 05:22 AM
#43
FitDay Premium Member
Join Date: Dec 2015
Posts: 3
I wish I would have seen this thread before I purchased Premium and then couldn't get it to sync. That's the main reason I bought it. It looks like the sync feature hasn't worked for over a year (according to these posts). I am going to try to use the 30 day satisfaction guarantee to cancel my premium subscription until this is sorted out...wish me luck
02-28-2017, 09:58 AM
#45
Administrator
Join Date: Nov 2012
Posts: 370
The sync issue still will persist for some users for different reasons. Unfortunately, there is no ETA when this will be fixed.
03-10-2017, 06:39 AM
#46
FitDay Premium Member
Join Date: Jun 2016
Posts: 3
All of them are on Linked In so why don't the plebs here deluge their inboxes with complaints about how you as a company don't give a f*ck???
09-02-2017, 01:35 AM
#47
FitDay Premium Member
Join Date: Aug 2013
Posts: 4
I am having a syncing issue as well. I try to sync and it gets to the second step (Searching for changes) and I get this error message: Your Fitday.com web account already contains entries.
Of course it does. I had the online account long before I sprang for the PC version and I went Premium so that I did not have to see the ads. Why can't I sync with my existing account?
Of course it does. I had the online account long before I sprang for the PC version and I went Premium so that I did not have to see the ads. Why can't I sync with my existing account?
I work in software development as a QA and this would be an unacceptable bug in any product, and syncing is one of the main selling points for yours. You found yourselves able to come out with a mobile responsive version of the website, but not to fix this syncing issue? I realize it is probably a middleware issue or a need to update a database, which can be a huge deal, but it needs to get fixed. This thread goes back much further than the 4 years I have been experiencing it, and that is too long for such an egregious bug.
07-18-2020, 05:43 AM
#49
FitDay Member
Join Date: Jul 2020
Posts: 1
