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Old 06-18-2014, 12:33 AM   #1 (permalink)
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Default Web downloads to pc not accurate!

I've been having problems with the website food postings not all being downloaded to my PC. I alerted tech support a month ago and they said they would have tech support look into it, after stalling me first with "it must be your browser" baloney. They never got back to me with a solution or even a progress report. I asked for a refund since I was downloading total lower calories than I input on the website for a while before I discovered this website defect. They have refused. I'm going to request a credit card chargeback and never subscribe to this lousy outfit again.
terex1747 is offline   Reply With Quote
Old 06-18-2014, 04:37 PM   #2 (permalink)
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Hi Terex,

The issue is continuing to be worked on by our tech staff. As support staff, all I can do is to check in on the status of the issue (and relay your frustration) I wish I could speed it up for you!.




Quote:
Originally Posted by terex1747 View Post
I've been having problems with the website food postings not all being downloaded to my PC. I alerted tech support a month ago and they said they would have tech support look into it, after stalling me first with "it must be your browser" baloney. They never got back to me with a solution or even a progress report. I asked for a refund since I was downloading total lower calories than I input on the website for a while before I discovered this website defect. They have refused. I'm going to request a credit card chargeback and never subscribe to this lousy outfit again.
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tyen is offline   Reply With Quote
Old 07-21-2014, 02:47 PM   #3 (permalink)
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Default Web downloads to pc still not accurate

Hello,

I am having the same issue as described above. I have my information on the web version, however when I sync to the PC version, only part of my information appears. I see this issue is more than 1 month old, is there any update to this bug? I'd like to know if this is an ongoing issue, or just a server problem.

Thank you.
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Old 07-22-2014, 04:25 PM   #4 (permalink)
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Unfortunately, I don't have an update other than the process of resolving the issue is still in progress.

Quote:
Originally Posted by ditdah1 View Post
Hello,

I am having the same issue as described above. I have my information on the web version, however when I sync to the PC version, only part of my information appears. I see this issue is more than 1 month old, is there any update to this bug? I'd like to know if this is an ongoing issue, or just a server problem.

Thank you.
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