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-   -   Web downloads to pc not accurate! (http://www.fitday.com/fitness/forums/fitday-pc/11132-web-downloads-pc-not-accurate.html)

terex1747 06-18-2014 01:33 AM

Web downloads to pc not accurate!
 
I've been having problems with the website food postings not all being downloaded to my PC. I alerted tech support a month ago and they said they would have tech support look into it, after stalling me first with "it must be your browser" baloney. They never got back to me with a solution or even a progress report. I asked for a refund since I was downloading total lower calories than I input on the website for a while before I discovered this website defect. They have refused. I'm going to request a credit card chargeback and never subscribe to this lousy outfit again.

tyen 06-18-2014 05:37 PM

Hi Terex,

The issue is continuing to be worked on by our tech staff. As support staff, all I can do is to check in on the status of the issue (and relay your frustration) I wish I could speed it up for you!.




Quote:

Originally Posted by terex1747 (Post 109198)
I've been having problems with the website food postings not all being downloaded to my PC. I alerted tech support a month ago and they said they would have tech support look into it, after stalling me first with "it must be your browser" baloney. They never got back to me with a solution or even a progress report. I asked for a refund since I was downloading total lower calories than I input on the website for a while before I discovered this website defect. They have refused. I'm going to request a credit card chargeback and never subscribe to this lousy outfit again.


ditdah1 07-21-2014 03:47 PM

Web downloads to pc still not accurate
 
Hello,

I am having the same issue as described above. I have my information on the web version, however when I sync to the PC version, only part of my information appears. I see this issue is more than 1 month old, is there any update to this bug? I'd like to know if this is an ongoing issue, or just a server problem.

Thank you.

tyen 07-22-2014 05:25 PM

Unfortunately, I don't have an update other than the process of resolving the issue is still in progress.

Quote:

Originally Posted by ditdah1 (Post 110037)
Hello,

I am having the same issue as described above. I have my information on the web version, however when I sync to the PC version, only part of my information appears. I see this issue is more than 1 month old, is there any update to this bug? I'd like to know if this is an ongoing issue, or just a server problem.

Thank you.


terex1747 09-10-2014 06:16 AM

Fit Day is not doing anything about this problem
 
It's been about 4 months now and the syncing is still as bad as before. Admin is doing absolutely nothing. I requested a refund and they refused. I'm requesting a chargeback with my credit card company for defective software that the supplier will not fix nor refund.:mad:

HankG 10-23-2014 02:14 AM

It's clear what is happening. There are discrepancies between the food database on the website and the food database in the application. I believe this may be as fine grained as the units that are available for particular foods. When it gets to the PC it doesn't know what do with the new units and it barfs on it. If you want an example have your testers put Kale, raw in on the website and try to synchronize with the PC client. It fails for me regardless of which measurement I use every time. The measurements "look" the same but obviously something is off.

The problem started off as minor but at this point it has made the website useless for anything more than a data backup point. If you can't add something as simple as "kale" on the website and have it show up in your profile then you have a very fundamental error.


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