FitDay Premium error messages
 

For the past week when I attempt to log my food, I get a large number of error messages that my data can't be retrieved. Late last week I sent an email to customer support, but still haven't received a response. Can anyone help?

I will report this to our tech team for them to look at. What browser and version are you using? At what point in the process of logging the information in do you get the error messages? Have you tried clearing you cache? Thank you.

It seems that this issue was resolved yesterday. It was caused by network changes. Please try clearing your browser cookies if this problem persists. :)

Using latest version of Chrome. I'm getting "cannot retrieve data" Cleaned cache. Problem is intermittent, but it fails much more than it works.

Don't do it!
 

"Clearing your browser cookies" is really BAD advice for most people. Normal users do not realize the implications of clearing ~all~ their cookies. If you can't describe to users how to clear the individual cookies pertaining to the fitday site, then you shouldn't be telling users to do this. "Network Changes" which put the fitday site in such a sorry state should NOT be the source of more headaches for users. Your advice above may cause that.

This issue should be fixed now. Please let us know if it's still happening. Thank you!