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-   -   FitDay Premium error messages (http://www.fitday.com/fitness/forums/fitday-classic-feedback-support/9285-fitday-premium-error-messages.html)

sloaneart 03-12-2013 05:40 AM

FitDay Premium error messages
 
For the past week when I attempt to log my food, I get a large number of error messages that my data can't be retrieved. Late last week I sent an email to customer support, but still haven't received a response. Can anyone help?

IBcash 03-12-2013 07:45 PM

I will report this to our tech team for them to look at. What browser and version are you using? At what point in the process of logging the information in do you get the error messages? Have you tried clearing you cache? Thank you.

IBcash 03-12-2013 08:03 PM

It seems that this issue was resolved yesterday. It was caused by network changes. Please try clearing your browser cookies if this problem persists. :)

sloaneart 03-13-2013 07:02 AM

Using latest version of Chrome. I'm getting "cannot retrieve data" Cleaned cache. Problem is intermittent, but it fails much more than it works.

dmartz 03-13-2013 12:58 PM

Don't do it!
 
Quote:

Originally Posted by IBcash (Post 96753)
It seems that this issue was resolved yesterday. It was caused by network changes. Please try clearing your browser cookies if this problem persists. :)

"Clearing your browser cookies" is really BAD advice for most people. Normal users do not realize the implications of clearing ~all~ their cookies. If you can't describe to users how to clear the individual cookies pertaining to the fitday site, then you shouldn't be telling users to do this. "Network Changes" which put the fitday site in such a sorry state should NOT be the source of more headaches for users. Your advice above may cause that.

IBcash 03-20-2013 07:25 PM

This issue should be fixed now. Please let us know if it's still happening. Thank you!


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