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Old 04-03-2012, 04:23 PM   #11 (permalink)
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Originally Posted by dcmatt View Post
I too am concerned about my data security. I do not want my account "disabled". I want my data destroyed.
Well that ain't gonna happen. They gave you a free account. Now you want a tech to take the time to go in and delete all your data from 2 separate databases, on an anonymous account that nobody but you will ever know about.

Wake up and smell the coffee.
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Old 04-18-2012, 12:20 AM   #12 (permalink)
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I had the original fit day program for 3 years, it worked. Bought a new computer and tried to get fit day again, purchased "premium account" thinking that was going to give me the new fit day program that would run on my pc. Thought it was awful expensive at $50. Then I find the fit day 2 program download page and ended up paying $30 for the pc version. Now I'm trying to find a way to cancel the "premium" thing but can't find any navigation to any of my account information to do any cancellation. Then there is the issue of just contacting fit day, nothing but "feedback" report? Well I've given up on the feedback route with all the bugs I found in their program. I can't cut & paste without crashing fit day 2 so I just want all my money back. I've crashed the program 6 times first day. I give up.

I'm running widows 7/64bit and the issue I have is the view/current view/Group foods by meal does not save for me so when the program is started up, after it was shut down, has to be selected again. Then when I highlight more then one food log entry and transfer it to a different meal time, (like lunch to dinner), it crashes every time. Had the old program running just before I updated it and it worked ok.

Now all I want is to get all my money back and get this off my computer.
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Old 05-22-2012, 06:16 PM   #13 (permalink)
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Default cancel

How do you cancel?
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Old 05-22-2012, 09:04 PM   #14 (permalink)
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What are you trying to cancel? Are you trying to go from 2.0 to classic?
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Old 05-23-2012, 02:27 AM   #15 (permalink)
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Cancel my account
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Old 05-23-2012, 02:42 PM   #16 (permalink)
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Thumbs down Delete my account

Quote:
Originally Posted by robgolbeck View Post
Will this DELETE the account, or just DISABLE it (while keeping my info on FitDay's servers....)? I signed up for the site years ago, but I don't use it so now I just want to delete it. I'm sure it's a great site and helps a lot of people, but it's just not for me.

It's very frustrating that there's no simple way to automatically delete an account.... It's frankly ridiculous to give paid members the option, but not anyone else. Plenty of other sites let ALL their users delete their account if they choose, so why can't FitDay? I'm a web developer, so I know that it's not too difficult to implement.... It's a matter of privacy.
I'm in the exact same boat. I signed up years ago and still get annoying nag emails. I also can't find any way to make it stop.

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Originally Posted by VitoVino View Post
Well that ain't gonna happen. They gave you a free account. Now you want a tech to take the time to go in and delete all your data from 2 separate databases, on an anonymous account that nobody but you will ever know about.

Wake up and smell the coffee.
I am also a software developer, and I don't want to hear that crap about "you want them to take time to remove you from X or Y database". Yes, if you take people's personal information, even for a free service, ESPECIALLY something like personal health, I believe you have an obligation to allow users to remove or redact that personal information.

I'm not saying that I want you to dig into your DB by hand and personally write the delete statement, I'm saying you should have designed a methodology for me to do it.

And don't get snide about "tech people's time" with my personal information. Obviously if the "premium accounts" have the ability to do it that methodology exists; they should have exposed the function to their free clients as well. I see this as holding my information hostage.

You won't remove my HEALTH INFORMATION until I pay for an account? That's the very definition of "hostage".

Last edited by danielcarter; 05-23-2012 at 02:57 PM.
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Old 05-23-2012, 03:56 PM   #17 (permalink)
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Originally Posted by danielcarter View Post
I am also a software developer, and I don't want to hear that crap about "you want them to take time to remove you from X or Y database".
Well too bad. I've said it. And I'll say it again: "Now you want a tech to take the time to go in and delete all your data from 2 separate databases, on an anonymous account that nobody but you will ever know about."

Quote:
Originally Posted by danielcarter View Post
Yes, if you take people's personal information, even for a free service, ESPECIALLY something like personal health, I believe you have an obligation to allow users to remove or redact that personal information.

I'm not saying that I want you to dig into your DB by hand and personally write the delete statement, I'm saying you should have designed a methodology for me to do it.

That capability was NOT built into FitDay to begin with. So I stand behind my "Now you want a tech to take the time to go in and delete all your data from 2 separate databases, on an anonymous account that nobody but you will ever know about."

Quote:
Originally Posted by danielcarter View Post
And don't get snide about "tech people's time" with my personal information. Obviously if the "premium accounts" have the ability to do it that methodology exists; they should have exposed the function to their free clients as well.
Not getting snide, stating FACTS. And your facts are **wrong**. There it NO CAPABILITY built in; only with the Premium accounts will a tech go in and delete the data. Get it? Good!

Take that, software developer!

By the way... "exposed the function"??? Do you mean GIVEN PERMISSIONS??? You don't even talk like a developer so I call you on this as well.
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Last edited by VitoVino; 05-23-2012 at 04:03 PM.
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Old 05-23-2012, 04:01 PM   #18 (permalink)
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Quote:
Originally Posted by danielcarter View Post
I'm in the exact same boat. I signed up years ago and still get annoying nag emails. I also can't find any way to make it stop.
What emails are you referring to and how often do you get them? I don't know if I've ever received an email from FitDay.


Quote:
Originally Posted by danielcarter View Post
I am also a software developer, and I don't want to hear that crap about "you want them to take time to remove you from X or Y database". Yes, if you take people's personal information, even for a free service, ESPECIALLY something like personal health, I believe you have an obligation to allow users to remove or redact that personal information.

I'm not saying that I want you to dig into your DB by hand and personally write the delete statement, I'm saying you should have designed a methodology for me to do it.

And don't get snide about "tech people's time" with my personal information. Obviously if the "premium accounts" have the ability to do it that methodology exists; they should have exposed the function to their free clients as well. I see this as holding my information hostage.

You won't remove my HEALTH INFORMATION until I pay for an account? That's the very definition of "hostage".
I'm sorry that you feel that FitDay is holding your information "hostage". Any information that FitDay gets on a user was freely given by that user, FitDay doesn't go out and "take" information.

Did you try contacting FitDay directly, via the link provided below about your concerns?
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Old 05-23-2012, 04:24 PM   #19 (permalink)
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Default @ danielcarter

Also, being a software developer, you are familiar with Terms of Service. Here is FitDay's regarding your "hostage data"

Intellectual Property

You represent and warrant that: (i) you own the content posted by you on or through the Site or otherwise have the right to grant the license set forth below, and (ii) the Posting of your content does not violate the privacy rights, publicity rights, copyrights, contract rights or any other rights of any person.

By displaying or posting content on the Site, you hereby grant us a nonexclusive global license to publish the content submitted by you to the Site. You also grant us global nonexclusive adaptation and resale rights over any content and material submitted to the Site. These nonexclusive publishing license and resale/adaptation rights extend to any materials submitted "for publication" within the Site, including both message board postings and content submitted for uploading and subsequent publishing within non-message board portions of the Site. Neither we nor our staff will be responsible for any misleading, false or otherwise injurious information and advice communicated on the Site or for any results obtained from the use of such information or advice. We will not be liable for any loss or damage suffered by a user through the user's reliance on information and advice gained on the Site.


Did you read the TOS when you signed up? Your data is located on the "non-message board portion of the site", so you are out of luck.
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Old 05-24-2012, 11:15 AM   #20 (permalink)
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Now, that's what I would call a "spirited" response!... At this point, I'd say there should be no further need to get all roused up about this topic...
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