Go Back   FitDay Discussion Boards > Forum Feedback and Support > FitDay Classic Feedback and Support
Search Today's Posts Mark Forums Read


Reply
 
LinkBack Thread Tools Search this Thread Display Modes
Old 03-31-2014, 09:00 PM   #1 (permalink)
FitDay Member
 
JediMindTricks's Avatar
 
Join Date: Sep 2013
Posts: 415
Default freezing

FitDay forums keeps freezing my browser. I'm using Firefox. I can't close the browser or anything. I have to open task manager, which that even takes a long time because it's locked up, and then kill the browser from there. This happens several times a day and it's very frustrating.
__________________
Jenai

Start (1/9/14): 276.8
Goal (Summer, 2015): 130ish
Current: 246.8

Age: 43


Next mini goal 238 by 10/17
17.8 lbs to go until next bigger goal.
Would like to be as close to ONEderland by Christmas as possible.
JediMindTricks is offline   Reply With Quote
Old 04-01-2014, 06:10 PM   #2 (permalink)
Administrator
 
Join Date: Nov 2012
Posts: 120
Default

Can you try using another browser and see if the same behavior persists?

Also, check for and deactivate any browser extensions you may be running that could interfere with the site.

lastly, your cookies file could be corrupt and need to be deleted to allow a new one to be created. (After clearing the cookies, re-start the browser)
__________________
For all questions regarding the Fitday service, email: support@fitday.com
tyen is offline   Reply With Quote
Old 04-03-2014, 12:43 AM   #3 (permalink)
FitDay Member
 
JediMindTricks's Avatar
 
Join Date: Sep 2013
Posts: 415
Default

I cleared my cookies and stuff, but the problem kept going on. I would go over to FD and it would make every tab super slow then freeze when I would switch on to the FD forums. I went over to Chrome and it seemed to be working just fine. Problem with that is that I don't particularly care for Chrome and would rather use Firefox. I tried uninstalling Firefox then reinstalling it. So far that seems to be working, but I'll let you know if anything changes.
__________________
Jenai

Start (1/9/14): 276.8
Goal (Summer, 2015): 130ish
Current: 246.8

Age: 43


Next mini goal 238 by 10/17
17.8 lbs to go until next bigger goal.
Would like to be as close to ONEderland by Christmas as possible.
JediMindTricks is offline   Reply With Quote
Old 04-03-2014, 04:26 PM   #4 (permalink)
Administrator
 
Join Date: Nov 2012
Posts: 120
Default

Glad it's working. If you encounter further problems, please email support@fitday.com
__________________
For all questions regarding the Fitday service, email: support@fitday.com
tyen is offline   Reply With Quote
Old 06-05-2014, 07:43 AM   #5 (permalink)
FitDay Member
 
JediMindTricks's Avatar
 
Join Date: Sep 2013
Posts: 415
Default

I'm having big problems with FitDay freezing my browser again (Firefox). It is constantly freezing. I noticed something, too. Each time it freezes there is always a Verizon ad somewhere on the page. It never freezes when there is not a Verizon ad. And I get A LOT of Verizon ads. Each time it freezes I have to pull up the task manager, kill the browser and then restart the browser, sign back into FitDay and hope I don't get a Verizon ad. I'm on here a lot, logging my food and activities as well as being active on the boards. I freeze anywhere from 10-15 times a day. If I want to log food, for example, I can start, add 1 or 2 things, get a Verizon ad and then have to kill the browser and start the process over to continue. So sometimes I'll have to restart my browser and sign back into FitDay 3 or 4 times just to get 1 thing completely done. Then if I'm on the boards, every time I click to a new page I run the risk of getting a Verizon ad again and having to start all over.

Like I said, if there is no Verizon ad, I don't freeze. The amount of time I spend restarting my browser and signing in again, getting back to where I was and continuing is ridiculous.
__________________
Jenai

Start (1/9/14): 276.8
Goal (Summer, 2015): 130ish
Current: 246.8

Age: 43


Next mini goal 238 by 10/17
17.8 lbs to go until next bigger goal.
Would like to be as close to ONEderland by Christmas as possible.
JediMindTricks is offline   Reply With Quote
Old 06-05-2014, 04:42 PM   #6 (permalink)
Administrator
 
Join Date: Nov 2012
Posts: 120
Default

We have received the same report from others. We are working on removing the verizon ads.

Quote:
Originally Posted by JediMindTricks View Post
I'm having big problems with FitDay freezing my browser again (Firefox). It is constantly freezing. I noticed something, too. Each time it freezes there is always a Verizon ad somewhere on the page. It never freezes when there is not a Verizon ad. And I get A LOT of Verizon ads. Each time it freezes I have to pull up the task manager, kill the browser and then restart the browser, sign back into FitDay and hope I don't get a Verizon ad. I'm on here a lot, logging my food and activities as well as being active on the boards. I freeze anywhere from 10-15 times a day. If I want to log food, for example, I can start, add 1 or 2 things, get a Verizon ad and then have to kill the browser and start the process over to continue. So sometimes I'll have to restart my browser and sign back into FitDay 3 or 4 times just to get 1 thing completely done. Then if I'm on the boards, every time I click to a new page I run the risk of getting a Verizon ad again and having to start all over.

Like I said, if there is no Verizon ad, I don't freeze. The amount of time I spend restarting my browser and signing in again, getting back to where I was and continuing is ridiculous.
__________________
For all questions regarding the Fitday service, email: support@fitday.com

Last edited by tyen; 06-06-2014 at 04:25 PM.
tyen is offline   Reply With Quote
Old 06-19-2014, 05:40 PM   #7 (permalink)
FitDay Member
 
Join Date: Jun 2014
Posts: 2
Default

Quote:
Originally Posted by tyen View Post
We have received the same report from others. We are working on removing the verizon ads.
Ads are freezing up the program again. I can add foods on the classic version as long as there is no ad at the top, if the ad shows up then I cannot do anything at all and freeze up.
kathybrewer is offline   Reply With Quote
Old 06-19-2014, 07:22 PM   #8 (permalink)
FitDay Member
 
Join Date: Jul 2010
Posts: 10
Default Ditto

It's been doing this to me for weeks now. Ive tried different browsers and computers with no help. All other programs run perfect on both devices.
Fit day is DEFINITELY messed up. I blame the tons of ad crap.
JBFreese is offline   Reply With Quote
Old 06-19-2014, 07:31 PM   #9 (permalink)
Administrator
 
Join Date: Nov 2012
Posts: 120
Default

When was the last time you were affected by the Verizon ad?

Quote:
Originally Posted by kathybrewer View Post
Ads are freezing up the program again. I can add foods on the classic version as long as there is no ad at the top, if the ad shows up then I cannot do anything at all and freeze up.
__________________
For all questions regarding the Fitday service, email: support@fitday.com
tyen is offline   Reply With Quote
Old 06-24-2014, 02:41 AM   #10 (permalink)
FitDay Member
 
Join Date: Jun 2014
Posts: 2
Default

Last time I was affected by Verizon ad was this evening, had to shut the program down and relog in and hope for no Verizon ad. I was able to add foods in classic after relog in because ad didn't load I assume, there was no ad showing at top or bottom while I was able to access.
kathybrewer is offline   Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

 
Powered by vBulletin® Version 3.7.5
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
Search Engine Optimization by vBSEO 3.3.2