To make it even worse I've been charged twice!!! As you can imagine this is not the season to have an extra $50 held up. At this point I just want ALL my money back, refunded and I will move on to another site with a freakin' customer support phone number.
I appreciate the help and hope someone gets back to me here or through email before I need to speak with my bank and Paypal.
Not happy. We have the holiday and then the weekend and I'm out $100 with nothing to show for it. Took a leap of faith because of the 30 day refund guarantee, ironically I haven't even had to explore the thirty days.
That would be much appreciated. After trying for five minutes to enter a bagel and repeatly getting a 'there was a problem with this page' reloading error and the having to always enter a PW and the confusing way to even get to Premium (it should land on that screen but doesn't) I just want my money back.
It's ridiculous that MFP is free and runs issue free and fast and this site (which I hear great reviews of, go figure) is a hot mess at $50 (or in my case $100) a pop. It look me less the ten seconds to enter my whole breakfast on MFP.
SO yes, knowing how to get all my money back would be great.
Edited: I can't even find my way to the page I know I saw where you cancel your subscription.
Last edited by betterrunfaster; 11-29-2013 at 08:17 PM.
48 hours I receive another key for the duplicate order but still no response to my posting or email. I can't believe how much time I've spent trying to sign up, trying to activate and then trying to get some response in regard to billing and refunding.
FFS, still nothing in response to posting, email, trying to email through the link at the bottom of the page, emailing to the order email, NOTHING. Not even an automated response. NOTHING.
What kind of site charges SO much money for NO CS?!
Monday I will be initiating a chargeback with my bank if still no word and you know, I get it's the weekend. But this started Wednesday and even with the holiday i should have heard something.
Every site I belong to has service over the weekend, then there was all day wednesday and friday. I have $100 being held up and it's pissing me off that no one seems to give a shit.
You can be sure I'll pass the word on about this site.
I will check back in with admin again. Not to make excuses but it may be a matter of bad timing with it being the holidays/holiday weekend. They may be spending time with their families... but I will check again.