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-   -   Where is my Premium Code?! (http://www.fitday.com/fitness/forums/fitday-classic-feedback-support/10365-where-my-premium-code.html)

betterrunfaster 11-27-2013 11:42 PM

Where is my Premium Code?!
 
Yes, I have checked my junk mail, yes I have checked my spam. It took three tries for the order to go through (not fault on my end) and then the processed screen popped up letting me know I paid, etc.

I have nothing in my email box and no way to access the membership I just paid for. I cannot stand the garbage ad filled pages and would really appreciate someone getting back to me.

Very frustrating.

01gt4.6 11-28-2013 04:29 AM

Quote:

Originally Posted by betterrunfaster (Post 103873)
Yes, I have checked my junk mail, yes I have checked my spam. It took three tries for the order to go through (not fault on my end) and then the processed screen popped up letting me know I paid, etc.

I have nothing in my email box and no way to access the membership I just paid for. I cannot stand the garbage ad filled pages and would really appreciate someone getting back to me.

Very frustrating.

I will forward this up. It should be resolved shortly. Sorry for the inconvenience.

betterrunfaster 11-28-2013 12:22 PM

What a mess.
 
To make it even worse I've been charged twice!!! As you can imagine this is not the season to have an extra $50 held up. At this point I just want ALL my money back, refunded and I will move on to another site with a freakin' customer support phone number.

I appreciate the help and hope someone gets back to me here or through email before I need to speak with my bank and Paypal.

Not happy. :mad: We have the holiday and then the weekend and I'm out $100 with nothing to show for it. Took a leap of faith because of the 30 day refund guarantee, ironically I haven't even had to explore the thirty days.

betterrunfaster 11-28-2013 09:48 PM

Unbelievable, I finally get a code a day after (?!) and it doesn't work.

Really.

So I've been charged twice and I have a non working code.

How do I get this resolved?

ETA: I went to the only place i could see on the site to ask for a refund, did the whole RMA thing and then realized thats for the software. I've emailed, I've posted.

betterrunfaster 11-28-2013 10:01 PM

But wait theres more!
 
Ok, code worked finally and the site looks reasonable, so ok, I'll try it out. Now how to do I insure I'm not charged twice?

I see I can cancel my subscription now and assume if I cancel within 30 days that will trigger a refund, right?

01gt4.6 11-29-2013 02:20 AM

Quote:

Originally Posted by betterrunfaster (Post 103887)
Ok, code worked finally and the site looks reasonable, so ok, I'll try it out. Now how to do I insure I'm not charged twice?

I see I can cancel my subscription now and assume if I cancel within 30 days that will trigger a refund, right?

I'll have admin contact you directly. I'm sorry for all the issues, I'm glad the code is finally working out.

betterrunfaster 11-29-2013 12:18 PM

That would be much appreciated. After trying for five minutes to enter a bagel and repeatly getting a 'there was a problem with this page' reloading error and the having to always enter a PW and the confusing way to even get to Premium (it should land on that screen but doesn't) I just want my money back.

It's ridiculous that MFP is free and runs issue free and fast and this site (which I hear great reviews of, go figure) is a hot mess at $50 (or in my case $100) a pop. It look me less the ten seconds to enter my whole breakfast on MFP.

SO yes, knowing how to get all my money back would be great.

Edited: I can't even find my way to the page I know I saw where you cancel your subscription.

betterrunfaster 11-29-2013 05:15 PM

and....

48 hours I receive another key for the duplicate order but still no response to my posting or email. I can't believe how much time I've spent trying to sign up, trying to activate and then trying to get some response in regard to billing and refunding.

betterrunfaster 11-30-2013 03:21 PM

FFS, still nothing in response to posting, email, trying to email through the link at the bottom of the page, emailing to the order email, NOTHING. Not even an automated response. NOTHING.

What kind of site charges SO much money for NO CS?!

Monday I will be initiating a chargeback with my bank if still no word and you know, I get it's the weekend. But this started Wednesday and even with the holiday i should have heard something.

Every site I belong to has service over the weekend, then there was all day wednesday and friday. I have $100 being held up and it's pissing me off that no one seems to give a shit.

You can be sure I'll pass the word on about this site.

01gt4.6 12-02-2013 12:15 AM

Quote:

Originally Posted by betterrunfaster (Post 103924)
FFS, still nothing in response to posting, email, trying to email through the link at the bottom of the page, emailing to the order email, NOTHING. Not even an automated response. NOTHING.

What kind of site charges SO much money for NO CS?!

Monday I will be initiating a chargeback with my bank if still no word and you know, I get it's the weekend. But this started Wednesday and even with the holiday i should have heard something.

Every site I belong to has service over the weekend, then there was all day wednesday and friday. I have $100 being held up and it's pissing me off that no one seems to give a shit.

You can be sure I'll pass the word on about this site.

I will check back in with admin again. Not to make excuses but it may be a matter of bad timing with it being the holidays/holiday weekend. They may be spending time with their families... but I will check again.


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