Can't switch to Premium Account-help!
#1
FitDay Member
Thread Starter
Join Date: Jun 2012
Posts: 2
Can't switch to Premium Account-help!
Hello- I made an account yesterday for free. Then I purchased the Premium account for $49.95. I received the email from you but it said for me to use my "key" to upgrade to Premium. The problem is I don't know where to put the key? There were two links in the email. The second link didn't work, it said it was "temporarily unavailable" or had been removed. So I am stuck right now with the free account and all the ads.
Can someone please help me to upgrade my account that I already paid for?
A little frustrated...
Can someone please help me to upgrade my account that I already paid for?
A little frustrated...
#2
Hello- I made an account yesterday for free. Then I purchased the Premium account for $49.95. I received the email from you but it said for me to use my "key" to upgrade to Premium. The problem is I don't know where to put the key? There were two links in the email. The second link didn't work, it said it was "temporarily unavailable" or had been removed. So I am stuck right now with the free account and all the ads.
Can someone please help me to upgrade my account that I already paid for?
A little frustrated...
Can someone please help me to upgrade my account that I already paid for?
A little frustrated...
#4
Administrator
Join Date: Mar 2011
Posts: 569
Sign into your account and click on this link: http://www.fitday.com/fitness/Membership.html and enter your # into the text box.
Paul
Paul
#8
Guest
Posts: n/a
The link IBobi posted is correct. Please scroll below the purchase section of that page and you will see a form field to enter your premium key.
There is also an alternate/newer location to enter your key in FitDay 2 on the profile page: http://www.fitday.com/app/profile
There is also an alternate/newer location to enter your key in FitDay 2 on the profile page: http://www.fitday.com/app/profile
#10
FitDay Member
Join Date: Jun 2012
Posts: 1
No good for me
Even with the link there I can't upgrade.
I get an error saying my premium key is already in use
I had support delete my account as I was unable to sync from pc (different starting data in both)
Support then said to create a new account and reupgrade it with that link.
No luck....
I've been email support for 3 weeks now, and get no response.
I've wasted over a month of "paid premium time" being unable to actually use it.
I get an error saying my premium key is already in use
I had support delete my account as I was unable to sync from pc (different starting data in both)
Support then said to create a new account and reupgrade it with that link.
No luck....
I've been email support for 3 weeks now, and get no response.
I've wasted over a month of "paid premium time" being unable to actually use it.