1. Use Firefox, or Chrome. IE is problematic sometimes.
2. Turn off plugins, especially adblockers, as they can block site functionality too
3. Clear your browser's cookies & cache
If that fails to resolve the issue, post your browser & version & we'll see what's what.
I purchased the Premium version today, and the activation Key does not work at all. It gives me the error message indicating that it is not valid. WHat do I do? How do I get a refund or help from FitDay. There is no phone number anywhere.
I ran into that problem with a web ISP provider. They had pages of garbage on this or that... but not a single phone number to call for live assistance.
Googled it.... found another irate customer who had posted the phone number he had found....
I suggest you google. Someone out there has gone before you. If FitDay is charging you a fee, they seriously need to speak with you on demand.
I ran into that problem with a web ISP provider. They had pages of garbage on this or that... but not a single phone number to call for live assistance.
Googled it.... found another irate customer who had posted the phone number he had found....
I suggest you google. Someone out there has gone before you. If FitDay is charging you a fee, they seriously need to speak with you on demand.
I take it that you didn't notice that admin already reached out to him???
I purchased the premium membership about a month ago after using FitDay for a few days, and I have had nothing but problems with it. Most of the time when I log on, I am taken to the regular, "free," membership. When it stays in that mode, at least I can use it.
About half the time, though, the program tries to switch from the free program to premium after I've added about 2 to 3 food items, and that's when the problem starts. It doesn't seem to be able to switch, and it keeps crashing. Today I've been trying to use FitDay for the past 10 minutes, and I can't. It keeps giving me error messages and won't work. If today goes the way it usually does, I won't be able to add anything to my food log for at least an hour, or more.
Does anyone else have this problem? Why won't it just log me into the premium program when I log on?
I purchased the premium membership about a month ago after using FitDay for a few days, and I have had nothing but problems with it. Most of the time when I log on, I am taken to the regular, "free," membership. When it stays in that mode, at least I can use it.
About half the time, though, the program tries to switch from the free program to premium after I've added about 2 to 3 food items, and that's when the problem starts. It doesn't seem to be able to switch, and it keeps crashing. Today I've been trying to use FitDay for the past 10 minutes, and I can't. It keeps giving me error messages and won't work. If today goes the way it usually does, I won't be able to add anything to my food log for at least an hour, or more.
Does anyone else have this problem? Why won't it just log me into the premium program when I log on?
If you're Premium, and you log in, you're logged into Premium.
Be sure you're on Fitday 2.0 and not Classic You can change this in your profile settings).
Check that your browser cookies and cache are cleared. If you have plugins, like adblockers, turn them off.
If that still does not work, PM me with the browser you're using and the version number and we'll get a tech working on it for you
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