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Old 06-17-2014, 05:13 PM   #1 (permalink)
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Join Date: May 2011
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Exclamation Trouble with program

The FitDay program on my iPad works well. The data is correct.

The FitDay program on my iPhone 5c, however, is frustrating to use. I cannot input and save my correct height. It always returns to 5'5". Also, my profile indicates about a 1,520 calorie daily requirement. Today the program says I have used about 271 calories of the 483 I am allowed.

As a premium member, I expect better software performance before I'll ever renew.

I really like the convenience of the FitDay app on my phone, allowing me to input information when at a restaurant and other places away from home. What can be done to fix the issues I'm facing?
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Old 06-18-2014, 12:31 AM   #2 (permalink)
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Quote:
Originally Posted by sherks2008 View Post
The FitDay program on my iPad works well. The data is correct.

The FitDay program on my iPhone 5c, however, is frustrating to use. I cannot input and save my correct height. It always returns to 5'5". Also, my profile indicates about a 1,520 calorie daily requirement. Today the program says I have used about 271 calories of the 483 I am allowed.

As a premium member, I expect better software performance before I'll ever renew.

I really like the convenience of the FitDay app on my phone, allowing me to input information when at a restaurant and other places away from home. What can be done to fix the issues I'm facing?
I've been having problems with the website food postings not all being downloaded to my PC. I alerted tech support a month ago and they said they would have tech support look into it, after stalling me first with "it must be your browser" baloney. They never got back to me with a solution or even a progress report. I asked for a refund since I was downloading total lower calories than I input on the website for a while before I discovered this website defect. They have refused. I'm going to request a credit card chargeback and never subscribe to this lousy outfit again.
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Old 06-18-2014, 03:05 AM   #3 (permalink)
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Join Date: May 2011
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Originally Posted by terex1747 View Post
I've been having problems with the website food postings not all being downloaded to my PC. I alerted tech support a month ago and they said they would have tech support look into it, after stalling me first with "it must be your browser" baloney. They never got back to me with a solution or even a progress report. I asked for a refund since I was downloading total lower calories than I input on the website for a while before I discovered this website defect. They have refused. I'm going to request a credit card chargeback and never subscribe to this lousy outfit again.
Thank you for sharing.
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Old 06-18-2014, 04:31 PM   #4 (permalink)
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Join Date: Nov 2012
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We received your email. Lets continue to troubleshoot this via support email.

Quote:
Originally Posted by sherks2008 View Post
The FitDay program on my iPad works well. The data is correct.

The FitDay program on my iPhone 5c, however, is frustrating to use. I cannot input and save my correct height. It always returns to 5'5". Also, my profile indicates about a 1,520 calorie daily requirement. Today the program says I have used about 271 calories of the 483 I am allowed.

As a premium member, I expect better software performance before I'll ever renew.

I really like the convenience of the FitDay app on my phone, allowing me to input information when at a restaurant and other places away from home. What can be done to fix the issues I'm facing?
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