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-   -   Help (http://www.fitday.com/fitness/forums/fitday-2-0-feedback-support/10706-help.html)

sandg123 02-26-2014 12:41 AM

Help
 
Why am I getting this error? I've cleared the cookies and cache but it doesn't help. I've logged in under my wife's name just fine but my log in won't work. HELP!

he webpage at FitDay Premium. has resulted in too many redirects. Clearing your cookies for this site or allowing third-party cookies may fix the problem. If not, it is possibly a server configuration issue and not a problem with your computer.

Skoorb 02-26-2014 03:30 PM

I have no idea, but if you're using Chrome try this:

CTRL-SHIFT-N, it will open up an incognito window. This window does not remember any sessions or cookies and will function as a "fresh" experience.

If in IE 11 (and probably other versions of IE also), open up a new tab and on that main page is a link to "InPrivate" browsing, which I presume is the same as Chrome's incognito.

----

If the above solves your problem it sounds like Fitday isn't managing cookies properly and there is contamination between you and your wife's account, hence the problem.

sandg123 02-26-2014 04:24 PM

I've tried that and it doesn't help either.

The good news is that I have sent several emails to Fitday and they have yet to respond with anything but a form response. I have been locked out for three days now.

Kathy13118 02-26-2014 04:33 PM

Just curious: do you have Firefox? Does this problem occur in every browser?

sandg123 02-26-2014 04:50 PM

I do not use Firefox. I have tried both IE and Chrome and it happens on both. It has to be a Fitday problem but there is no number to call so I will have to wait for a response to my emails.

tyen 02-26-2014 08:29 PM

Hi Guys,

We are working to get to your emails. The recent update caused some login problems for a lot of you.

Things to try are:

1. Delete all cookies and cache memory on your browser for Fitday.
2. Restart the browser
3. Make sure you are using the correct username. (I know it sounds obvious, but a lot of you guys have multiple accounts)
4. Check any plugin add ons/extensions. Disable all of them to see if any are interfering with the site.
5. Verify that the same problem exists with a different browser.

You can also try this automated link (restart browser afterwards)

https://www.fitday.com/webfit/reset.php


Thank you for your patience!

sandg123 02-26-2014 08:35 PM

Since none of the above helped me when can I expect a fix?

tyen 02-26-2014 08:52 PM

If the above suggestions did not work, please send in screenshots to support@fitday.com

We need as much info to send to our tech staff.


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