Donna, I wish they could figure it out, too. I had a lot of problems a while back but none since then...none. Yet others occasionally post that there are issues, so I'm sure there is something there.
I do know that they took the site down for a while night before last for maintenance or upgrades...possibly like the last time it is being quirky as it goes back up. I totally understand your frustration and I hope it gets fixed so you stay!
"If you drop an egg, you don't say, 'Oh, shoot' and drop the other 11, do you?"
-Source unknown, but obviously brilliant
Reached goal 4/16/2010...but kind of afraid to look these days