Donna, I wish they could figure it out, too. I had a lot of problems a while back but none since then...none. Yet others occasionally post that there are issues, so I'm sure there is something there.
I do know that they took the site down for a while night before last for maintenance or upgrades...possibly like the last time it is being quirky as it goes back up. I totally understand your frustration and I hope it gets fixed so you stay!
And now that you don't have to be perfect, you can be good.