I agree with Pam. I can't imagine why you're having so much trouble. I just check all my previous foods and custom foods and they're added - no waiting. I've even updated my food and activity logs using a dial-up connection and the access time is no worse than any other site using dial-up.
I return to fitday only when I notice a few pounds returning and even after 6 months all my old stuff is still there to check off and add. Thanks fitday for not forgetting me, even when I forget about you.