Help!!!!!!!!!!!!!!!!!!!!!!!
#1
FitDay Premium Member
Thread Starter
Join Date: Dec 2011
Location: West Milford, New Jersey
Posts: 9
Help!!!!!!!!!!!!!!!!!!!!!!!
OK, Not a happy camper here. Is there any support person to talk with regarding FitDay? I just spent $49.95 to upgrade my free acct to premium status and got a confirmation & download. I can't get my existing free acct with ALL my custom foods, weights etc... already typed in (weeks of data) to show up on the program I just paid for. When I click on the icon that is now installed on my desktop- Fitday does open- it tells me it's version 1 (version 2 evidently would have cost me 29.95? why did I just pay $50?) and all fields are blank- none of my info from my free acct transferred. I then go to my e-mail, find the FitDay mail with my premium membership # and link, I click it and it brings me to my free acct that has not changed one bit. WTF??? I wouldn't be half as mad if there was a support phone # or something for help. Can anybody advise me????
#2
I have notified an Admin of the situation. Unfortunately that is all I can do for you at this time.
Have you tried to "sync" your PC version? Follow this link for more information. I do not have premium so I can't be of much help beyond this.
http://www.fitday.com/fitness/forums/tags/sync.html
Have you tried to "sync" your PC version? Follow this link for more information. I do not have premium so I can't be of much help beyond this.
http://www.fitday.com/fitness/forums/tags/sync.html
Last edited by VitoVino; 12-10-2011 at 11:55 AM.
#3
FitDay Premium Member
Thread Starter
Join Date: Dec 2011
Location: West Milford, New Jersey
Posts: 9
I have notified an Admin of the situation. Unfortunately that is all I can do for you at this time.
Have you tried to "sync" your PC version? Follow this link for more information. I do not have premium so I can't be of much help beyond this.
FitDay Discussion Boards - Threads Tagged with sync
Have you tried to "sync" your PC version? Follow this link for more information. I do not have premium so I can't be of much help beyond this.
FitDay Discussion Boards - Threads Tagged with sync
#4
OK, well the syncing explains why your data is not showing up. Unfortunately I cannot tell you how to sync between PC and Premium. There must be a "help" file within FitDay PC. Have you looked?
Perhaps someone else who has synced can help you with this. In the mean time, with your FD PC, do a thorough search of all the menu options, looking for a help file or the Sync function.
Hang in there. You'll really enjoy the software and you'll find that it was a wise purchase. There is always a learning curve with all new software.
Perhaps someone else who has synced can help you with this. In the mean time, with your FD PC, do a thorough search of all the menu options, looking for a help file or the Sync function.
Hang in there. You'll really enjoy the software and you'll find that it was a wise purchase. There is always a learning curve with all new software.
#5
Sorry to hear you're having difficulties. Are you sure you got v. 1? I don't know how that's possible.
In v. 2 (which is what I have), there is a choice on the left-hand menu that clearly says "Sync". Click that an it syncs with your on-line Premium account. Couldn't be much more simple.
Did you try the email support contact? I've never had to, but it would be worth a try.
Oh, and please don't give up, FitDay PC is awesome and well worth the price of admission (though I wish you'd got the $19.95 price). I use it pretty much exclusively and love it.
Regards,
Michael
In v. 2 (which is what I have), there is a choice on the left-hand menu that clearly says "Sync". Click that an it syncs with your on-line Premium account. Couldn't be much more simple.
Did you try the email support contact? I've never had to, but it would be worth a try.
Oh, and please don't give up, FitDay PC is awesome and well worth the price of admission (though I wish you'd got the $19.95 price). I use it pretty much exclusively and love it.
Regards,
Michael
#7
FitDay Premium Member
Thread Starter
Join Date: Dec 2011
Location: West Milford, New Jersey
Posts: 9
OK, well the syncing explains why your data is not showing up. Unfortunately I cannot tell you how to sync between PC and Premium. There must be a "help" file within FitDay PC. Have you looked?
Perhaps someone else who has synced can help you with this. In the mean time, with your FD PC, do a thorough search of all the menu options, looking for a help file or the Sync function.
Hang in there. You'll really enjoy the software and you'll find that it was a wise purchase. There is always a learning curve with all new software.
Perhaps someone else who has synced can help you with this. In the mean time, with your FD PC, do a thorough search of all the menu options, looking for a help file or the Sync function.
Hang in there. You'll really enjoy the software and you'll find that it was a wise purchase. There is always a learning curve with all new software.
#8
FitDay Premium Member
Thread Starter
Join Date: Dec 2011
Location: West Milford, New Jersey
Posts: 9
Sorry to hear you're having difficulties. Are you sure you got v. 1? I don't know how that's possible.
In v. 2 (which is what I have), there is a choice on the left-hand menu that clearly says "Sync". Click that an it syncs with your on-line Premium account. Couldn't be much more simple.
Did you try the email support contact? I've never had to, but it would be worth a try.
Oh, and please don't give up, FitDay PC is awesome and well worth the price of admission (though I wish you'd got the $19.95 price). I use it pretty much exclusively and love it.
Regards,
Michael
In v. 2 (which is what I have), there is a choice on the left-hand menu that clearly says "Sync". Click that an it syncs with your on-line Premium account. Couldn't be much more simple.
Did you try the email support contact? I've never had to, but it would be worth a try.
Oh, and please don't give up, FitDay PC is awesome and well worth the price of admission (though I wish you'd got the $19.95 price). I use it pretty much exclusively and love it.
Regards,
Michael
#9
FitDay Premium Member
Thread Starter
Join Date: Dec 2011
Location: West Milford, New Jersey
Posts: 9
#10
FitDay Premium Member
Thread Starter
Join Date: Dec 2011
Location: West Milford, New Jersey
Posts: 9
Sidebar @ Michael & Vito - Congrats on your weight loss!