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Wont Upgrade but charged

Old 06-09-2016, 07:37 AM
  #1  
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Join Date: Jun 2016
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Exclamation Wont Upgrade but charged

I purchased the mobile upgrade for 10.99 on my phone and it charged me but wont even upgrade. it didnt do a thing. and i got no emails. how do i either get my money back or have it work please help
Gsteins is offline  
Old 06-10-2016, 01:36 AM
  #2  
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Send an email to [email protected] and we'll look into your issue.

Originally Posted by Gsteins
I purchased the mobile upgrade for 10.99 on my phone and it charged me but wont even upgrade. it didnt do a thing. and i got no emails. how do i either get my money back or have it work please help
tyen is offline  
Old 04-02-2018, 10:43 AM
  #3  
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I was charged last week for a mobile upgrade, but I still haven't seen any changes. I have emailed support twice now and haven't seen any action. Please fix this issue or refund my money. Thanks.
bwalter0 is offline  
Old 04-03-2018, 05:47 AM
  #4  
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Hi bwalter,

Unfortunately, we can't handle mobile payment, since they don't go through us. You'll have to reach out to Apple/iTunes/App Store.
IBJoel is offline  

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