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Old 10-14-2013, 11:02 PM   #6 (permalink)
tyen
Administrator
 
Join Date: Nov 2012
Posts: 126
Default Slowness

Hi Guys,

Although some factors contributing to the slowness or errors on the site are out of our control, getting as much info from you is key to helping us identify problems that we can resolve on our end.

If you are experiencing issues, please send an email to: feedback@fitday.com with the following information:

1. Your Fitday username
2. Operating system and Browser version
3. Actions are you performing
4. Any error messages or screenshots
5. What time the error occurred

Here are some tips to help troubleshoot your issue if you run into problems:

1. Make sure you are using the latest browser and turn off all extensions including any pop up or ad blockers.

2. Delete cookies and cache for the site and restart your browser

3. Try a different browser to see if the behavior persists


Thanks!
-Tyson
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For all questions regarding the Fitday service, email: support@fitday.com
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