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Frequently Asked Support Questions



Installation

Will FitDay run on my operating system?
What is my registration key?
How long does it take to download?
What should I do if the download gets interrupted?
Is there a version of FitDay for the Mac?


Using FitDay

I can't figure out how to do something in FitDay. What should I do?
Can I share information between two accounts?
How do I display the Find a Food pane in the Food Log section?
How do I browse for a food in the Food Log section?
Where are my recent foods?
How do I create a custom food?
Can I create a custom recipe with ingredients?
Can I group together common foods into a meal?
How do I view nutrition information for a particular food?
What's the difference between my RDA and Daily Value?
What if I can't find the food by searching?
Can I change the time frame for the Overview section?
Can I use the keyboard to speed things up?
How do I stop that backup dialog box from showing up when I close FitDay?
When I enter a distance for an activity the calories burned doesn't change. Why?
If I don't enter foods for a day does it affect my averages?
What is a BMI?
Can I create multiple weight goals?
How do I restore a backup account file?
Do I need to save every time I do something in FitDay?
How do I close all those report sub-sections?
Where do items go when I delete them?
How does FitDay estimate how many calories I burn per day?
Does grams of carbohydrates include grams of fiber?
Can I track meals for the foods I eat?
How do I display different columns in the food log?
How do I edit a custom food?
How do I find a food based on nutrition?



Installation

Will FitDay run on my operating system?

FitDay runs on Windows 8, Windows 7, Microsoft Windows XP, Windows ME, Windows 2000, and Windows 98. See our system requirements for details.

What is my registration key?

To verify that you are using a licensed copy of FitDay, you must enter your name and registration key when you run FitDay for the first time. Your registration key is a 10-digit number that you received when you purchased FitDay. If you forgot your registration key you can view it using your customer support account.

How long does it take to download?

Download times depend on the speed of your internet connection. Expect a download time of about 5 minutes for Cable/DSL or 20 minutes for dial-up.

What should I do if the download gets interrupted?

If your download is interrupted, simply try to download again. If the problem persists, contact customer support for further assistance.

Is there a version of FitDay for the Mac?

No. FitDay only runs on Windows 8, Windows 7, Windows XP, Windows ME, Windows 2000, and Windows 98. See our system requirements for details.



Using FitDay

I can't figure out how to do something in FitDay. What should I do?

First, make sure you have consulted FitDay's online help for a solution. Choose Help / Help Contents from FitDay's menu to access online help. If you don't find an answer to your question in online help, read this FAQ for a solution. If you still haven't solved your problem, contact customer support.

Can I share information between two accounts?

No. The information you enter is saved in your private account file. You cannot transfer information to a second account file.

How do I display the Find a Food pane in the Food Log section?

The Find a Food pane contains several tools to help you locate a food. It is displayed on the right within the Food Log section. If the Find a Food pane is not visible on the right of the Food Log, choose View / Current View / Find a Food from the menu. See the "Find a Food Pane" topic in FitDay's online help for details.

How do I browse for a food in the Food Log section?

See the "Find a Food - Browse Tab" topic in FitDay's online help.

Where are my recent foods?

Your recently eaten foods are listed in the History tab of the Find a Food pane. See the "Find a Food - History Tab" topic in FitDay's online help.

How do I create a custom food?

See the "Managing Custom Foods" topic in FitDay's online help.

Can I create a custom recipe with ingredients?

Yes. You can create a new custom food by entering ingredients. FitDay will automatically calculate the nutrition for the recipe based on the ingredients. For details, see the "Managing Custom Foods" topic in FitDay's online help.

Can I group together common foods into a meal?

Yes. If there are foods that you often eat together as a meal you can group those foods together into a single "meal" food. Then instead of entering each food individually, you can enter the single "meal" food. This works the same way as creating a custom recipe from ingredients. For details, see the "Managing Custom Foods" topic in FitDay's online help.

How do I view nutrition information for a particular food?

To view the nutrition information for a food in your Food Log, choose View / Current View / Food Details from the menu. Then click on the Food Label tab within the Food Details view. For further assistance, see the "Food Details View" topic in FitDay's online help. You also use the Food Explorer section to view nutrition details for any food in the database. See the "Food Explorer Section" topic in FitDay's online help for details.

What's the difference between my RDA and Daily Value?

Your Recommended Dietary Allowance (RDA) and Daily Value are both government recommendation regarding your nutrition. The RDA is part of the DRI (Dietary Reference Intake) framework from the U.S. National Academy of Sciences. This recommendation is based on life-stage (for example, your age group) and gender. Your RDA is a good target for your daily intake of a nutrient. Your Daily Value is the daily nutrient intake guideline used by the U.S. Food and Drug Administration (FDA). According to FDA regulation, food labels display nutrient content as percent of daily value. Unlike the RDA and AI recommendations, the daily value is not based on life-stage or gender. In FitDay, all Daily Value amounts are for a 2,000 calorie diet.

What if I can't find the food by searching?

If you can't find a food by searching, try to browse for the food. If you still can't locate a food, you can enter a custom food.

Can I change the time frame for the Overview section?

Yes. Choose View / Current View / Date Range Settings from the menu. See the "Overview Section" topic in FitDay's online help for details.

Can I use the keyboard to speed things up?

Yes. See the "Keyboard for Navigation and Commands" topic in help for details.

How do I stop that backup dialog box from showing up when I close FitDay?

When you end a FitDay session, FitDay asks you if you want to save a backup copy of your account. If you don't want this dialog box to show up, choose File / Auto Backup Options... from the menu. Uncheck the Always prompt me before backing up. checkbox. Then click OK.

When I enter a distance for an activity the calories burned doesn't change. Why?

When you log an activity in the Activity Log, FitDay uses the Time Spent value to calculate the calories burned from the activity. The distance measurement does not affect the calories burned.

If I don't enter foods for a day does it affect my averages?

No. FitDay ignores days with no food entries.

What is a BMI?

BMI stands for Body Mass Index. It is a measurement used to assess health risks related to your weight. Your BMI is calculated as your weight in kilograms divided by your height in meters squared.

Can I create multiple weight goals?

Yes. See the "Managing Weight Goals" topic in FitDay's online help for details.

How do I restore a backup account file?

See the "Backing-up and Restoring an Account File" topic in FitDay's online help.

Do I need to save every time I do something in FitDay?

No. Unlike a text editor or similar programs, actions are automatically saved to your account file in FitDay. You don't need to press a save button every time you do something.

How do I close all those report sub-sections?

When you generate a report you get a new sub-section for the report. The sub-section remains open until you explicitly close it. The report will stay open even when you exit and restart FitDay. To close the report, click the X button at the upper right corner within the report. You can also click on the Close Report button in the toolbar.

Where do items go when I delete them?

When you delete an item, for example a food from the Food Log, it is moved to FitDay's recycle bin. See the "Recycle Bin Section" topic in FitDay's online help for details.

How does FitDay estimate how many calories I burn per day?

To estimate the number of calories you burn per day, FitDay uses a calculation based on your weight, height, gender, age, and activity level.

Does grams of carbohydrates include grams of fiber?

Yes. However, FitDay also has a special nutrient called Carb - Fiber which gives you total grams of carbohydrates excluding grams of fiber.

Can I track meals for the foods I eat?

Yes. When you enter a food in the Food Log, select a meal from the Meal dropdown list. The Meal dropdown is part of the General tab in the Food Details view. You can also display the meal as a column in the food log.

How do I display different columns in the food log?

Choose View / Current View / Choose Food Log Columns... from the menu, or right-click in the food log and choose Choose Columns... from the context menu. See the "Reconfiguring the Food Log Section" topic in FitDay's online help for details.

How do I edit a custom food?

See the "Managing Custom Foods" topic in FitDay's online help for details.

How do I find a food based on nutrition?

See the "Find a Food - Nutri-Search Tab" topic in FitDay's online help for details.